May 2024
Effective June 9: NSM Email Retention Policy
In 2024, we are approaching our priorities in a focused manner designed to improve the client experience and create operational efficiencies, while continuing to grow. These priorities are built on our Mission, Vision and HEARTS foundation and doing business in a compliant and safe manner. With this in mind, the NSM Email Retention Policy will be going into effect on June 9.
The policy effects ALL employees with an nsm-seating.com email address.
Company Updates
2024 Performance Development Discussions: Self-Reflections Due by Friday, May 24
Yesterday, NSM's 2024 Performance Development Discussion process began. Please review the Employee Performance Development Guide
HERE for all the details and be sure to complete your self-reflection by next Friday, May 24.
Help Create a New CRT Policy by Completing a 10-Minute Survey
The University of Pittsburgh, in collaboration with other investigators, seeks the opinion of all stakeholders related to identifying the attributes of a new coverage policy for Complex Rehabilitation Technology (CRT). Broad feedback is being sought from all stakeholder groups including people who use wheelchairs, care-partners/caregivers, clinicians, suppliers, manufacturers, technicians, policymakers, and funding sources.
Field Support Updates
May 2024 NSM Product Management Partner Updates
- TiLite Launching TiLite Z and TiLite X July 2024- Impact to New Quotes
- XML Upload Update By Manufacturer
- Quickie Q300M and Zippie Q300M Mini Power Chairs Added to Profile
- Snug Seat (R82) Renamed In MA To Etac- R82
- Merits Vision Super With Seat Elevation Has a 25” STF Minimum
- Transfer Master Acquired By Graham Field
RTS Certification Portal Updated to Make Renewal Process Fast & Easy
As an ATP it is imperative that your professional credentials remain current. This ensures that you are able to continue to deliver best in class service to your clients and produce best in industry clinical outcomes. With this in mind, the RTS Certification Portal has been updated with enhancements that make the new application or renewal process easier and more efficient. Click here to view a FAQs about the portal enhancements.
NOW LIVE IN MOBILITY ADVISOR: Required Client Demographics Fields Completion for All New Work Orders
As of Monday, May 6, the required client demographic fields for all new work orders is now live in Mobility Advisor for any new order to be submitted. There is also a new CSS Queue that flags orders that are missing the required client demographic information so those orders can be prioritized to collect missing information prior to RTP.
Mobility Advisor Quick Fix Enhancements
Two quick fix enhancements have been added to Mobility Advisor to help increase efficiency when completing client information. Please be sure to review the enhancement updates regarding client delivery and client photo release.
May NSM Client Support Partner Product Spotlights
This month's spotlights products from Quantum, Permobil, Rifton and Cubby Beds.
Lifestyle
Milestone Anniversaries
Let's take a moment to celebrate the NSM ATPs who are celebrating milestone anniversaries for the month of May.
Send Us Your "Tell Me Something Good" Client Stories
During the pandemic, we introduced an employee based initiative that we called "Tell Me Something Good" in which employees submitted feel good client stories and employee wins. These stories were shared in NSMNews and via social media, if the client that the story was about approved us to do so with the completion of a client media release form.
Hartford, CT NSM Momentum Academy a Success
Earlier this month, NSM hosted a Momentum Academy event in Hartford, CT where over 95 clinicians joined us for a day of learning! Feedback from the event was positive with referral source partners thoroughly enjoying the opportunity to connect with one another, NSM representatives and key supplier partners. As a reminder, these events are a great touchpoint for you to connect with your referral sources and invite them to register for these events when they are in your area!
Other News