April 2025
We Want to Hear From YOU: Complete the NSM Company Culture Pulse Survey by May 2
Getting feedback about your experience at NSM is vital in growing and sustaining our company culture. With this in mind, please be sure to take a brief survey that was emailed to you the morning of Monday, April 14 from
perception@ultimatesoftware.com. If you did not receive the survey, send an email to
Ashley.Herb@nsm-seating.com.
Company Updates
What You Need to Know Now About the Company-Wide Password Reset Scheduled for April 26
On Saturday, April 26, there will be a company wide password reset for all NSM network credentials, which are tied to your laptop/desktop, email, SAML single sign on and Multi-factor authentication (MFA). We highly recommend you begin thinking about you next complex unique STRONG PASSWORD. Also, please do not reset your password ahead of the scheduled date, as you will be asked to do it again on 4/26/2025.
April Overall Google Review Star Rating Climbs to 4.32 Average Across Organization
In the first 14 days of April, we have an overall average Google Review star rating of 4.32 and a total of 98 reviews across the organization, with 82% of these reviews being a 5-star review!
Field Support Updates
March Technical Service Performance Updates
Review overall technician performance, technician productivity ranking by branch, technician activity points by division, evaluation and repair in home and repair in branch champions and an update on Azuga safe drivers and not so safe drivers.
New MK Battery Replacement Item in Mobility Advisor
NSM has partnered with MK Battery to source new chargers at a cost-effective rate. These new chargers will be suggested if an OEM charger is selected in MA.
Lifestyle
Celebrating NSM Technical Services Team Members
Find out the overall and divisional winners for the Technician of the Month and celebrate March anniversaries.
Driver's Corner: HEARTS in Action - NSM Technician, Hunter Corty, & His NSM Van Go the Extra Mile
NSM Harrisburg, PA Technician, Hunter Corty, recently went above and beyond to take care of one of our patients! Lois Glessner, NSM Area Manager, submitted an awesome story about going the extra mile - 284.8 miles to be exact.
Important Reminders
Other News