The FAR process was created as a way for funding teammates to communicate when additional information is needed for an order to move forward in a specific step of the process. It is important to thoroughly address the request in full to ensure the orders can move forward smoothly without unnecessary delays or reopening’s. To make sure these requests are handled properly, here are some key guidelines.

1. Top FAR Trends: When a FAR is opened for client balance, we must contact the client, discuss the out-of-pocket expense, and secure payment as outlined in our credit policy prior to completion of PPQA.  For Medicare coinsurance, clients must be informed of their copayment due and agree to provide payment upon delivery. Leaving a voicemail regarding client balance does not suffice as client contact; we must have an actual conversation to confirm the client’s ability to pay. When a FAR is opened for eligibility issues, ensure all eligibility concerns are fully addressed and updated in Mobility Advisor prior to closing the FAR.

2. Fully Review and Satisfy the Request: Before closing the FAR, ensuring all issues raised have been completely resolved. Closing a FAR prematurely can cause it to be reopened, leading to inefficiencies and rework in the process.

3. Final Check Before Closing the FAR:

• Have all request(s) on the FAR been fully satisfied and resolved?
• Can the order move forward to the next stage in the process?
• Have we clearly noted the order with all necessary information?

Remember, the client’s order is stalled in the process and cannot proceed until we resolve the issue, which is why it is critical to address and resolve all FARs timely. By following these guidelines, we can help prevent delays and ensure orders are processed efficiently for our clients.