We are excited to share that the following enhancements have recently gone live!

Credit Policy Revision - We made updates to the policy to better reflect current process and procedures that have changed over time. (Launched 8/19/2024)

Deferral Category for Supplemental/Crossovers – Launched the ability to select the proper deferral reason for Supplemental/Crossover payers “Supplement/Crossover – Primary Payer Deferred” (Launched 8/23/2024)

MIR Category/Definition Update -  Clearly defined MIR categories and definitions were created to better reflect MIR reasons and improve our ability to track and trend MIRs. (Launched 8/25/2024)

MIR Queue Enhancements – Added filtering, sorting and more to improve organization and prioritization to the MIR Queue.  (Launched 8/25/24)

We are excited to share the following enhancements that are actively being developed including the assigned tentative implementation date.  

Client Responsibility Collection Improvement - Create process and system improvement for client responsibility communication and collection which includes summary screen update and automation. (ETA 12/2024)
 

Here are a few of the larger projects we are working on next:

Crossover/Supplement Payer Improvement - Improved process that will introduce automation of the payer submission/authorization dates to mirror primary when we’ve identified a payer is a true crossover or supplemental payer.  

Fee Schedule Automation - Automate Fee schedule updates to workorders when a new fee schedule is updated.