December 2023
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Let's Close Out 2023 Strong!
Each year, our team races to deliver freedom and independence to as many clients as possible before year end. This year is no different, as we are poised to serve the most clients we ever have in the history of the company. We know you and your teams are busy so we will make this brief. Please review the below information for details on this month’s priorities, as well as updates from the field and other important NSM news to share with your teams to ensure we close out the year strong. If you have any questions or feedback, please send it to feedback@nsm-seating.com.
December Priorities
Utilize the NSM Q4 Playbook to Exceed Client Expectations & NSM EOY Goals
As a reminder, it is our goal to exceed client expectations while meeting our financial health targets. With this in mind, we created a detailed and systematic playbook to ensure we serve our clients as effectively as possible. This includes a carefully thought-out approach to credit exceptions, posting deliveries and scheduling of client interactions. If you have not done so already, please be sure to click here and familiarize yourself with the 2023 NSM Fourth Quarter Playbook.
NSM Revenue Cycle Team Laser Focused on Excellent Client Outcomes
As I shared in our last NSM town hall, the Revenue Cycle Team has been focused on finding ways to eliminate silos, reduce handoffs and best serve our clients, patients and NSM field partners with speed, transparency and accountability. The following organizational changes are a critical step towards achieving these objectives.
What You Should Be Doing in the Next 30 Days to Prepare for NSM's Annual Inventory Planning
NSM's annual physical inventory is scheduled to start on Tuesday, January 2, 2024. Here is what you should be doing for the next thirty days to ensure it is successful.
Field Support Initiatives
RESNA Certifications: Guarantee NSM ATPs are Compliant with CMS by Renewing Their Certifications Early
RESNA is still taking 4 to 6 weeks to renew ATP Certificates after the ATP submits the renewal. With this in mind, we ask that you please continue to reiterate to your ATP teams to not wait until the last minute to renew their ATP certification.
Other News
Leadership Resources