June 2025
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Tips to Ensure Your Performance Development Discussions Go Smoothly
As you prepare for Performance Development Discussions with your team, here are some tips to ensure the process goes smoothly.
- Enter all employee ratings and comments into UKG by June 27th.
- Remember, do not Send reviews to your team members in UKG or lead Performance Development meetings until your HR
Business Partner or manager indicates it is time to do so.
- If you have not yet participated in a One-over-One meeting, please be on the lookout for an invite from your HR Business Partner. You can participate in a One-over-One meeting even if you are still entering ratings and comments; just be prepared to speak to your team's performance and merit recommendations.
- Be sure to review the 2025 Leader Performance Development Guide which provides complete details and guidance on your role in performance development at NSM. It also includes a step-by-step job aid for navigating UKG.
- Another helpful resource is available via NSM University. The Performance Development Discussions optional course provides both new and seasoned leaders with best practices for leading successful discussions, including delivering impactful feedback to your team.
As always, if you have any questions about the process, contact your HR Business partner with any questions or to receive additional guidance.
Company Priorities
Crispin Shares Impact Your Hard Work & Commitment is Making in June CEO Monthly Update
If you have not already, be sure to take time to read the June CEO Monthly Update and encourage your teams to do the same. In this month's update, Crispin highlights the progress we are making as a business in our key focus areas and also shares that we have achieved our lowest transaction cycle time in over three years!
Click here to view the full update.
COMING SOON! NSM’s NEW Wheelchair Cushion & Back Selection Guide Enhances Order Accuracy & Decreases Transaction Cycle Time
With NSM’s ground breaking Payer Green Light System in place, we discovered that cushion and back selection not matching client diagnosis and/or missing medical justification caused the bulk of the first pass fails for audit. This identified the integral need to identify patient diagnosis and Medicare’s coverage criteria during evaluations to support accurate cushion and back selection in addition to cuing the medical justification by the therapist to medically qualify the client for the right level of cushion.
As a result, we have developed a new helpful Wheelchair Cushion & Back Selection Guide. The Cushion and Back Selection Guide will be distributed in the upcoming issue of ATP Advisor, and subsequent issue of HEARTSBeat. In addition, it will be made available for digital immediate download on WNSM and NSM-Seating.com We will also be shipping hard copies to ALL US branch locations soon. We highly recommend that ALL ATPs have their own hard copy guide to reference with the clinician during evaluations. Should the client’s medical chart fail to have a qualifying diagnosis, it is appropriate to ask the clinician and/or physician whether one of the diagnosis in the guide is relevant to the client and if the diagnosis should be added to their medical chart. We should not recommend the diagnosis specifically to the Clinician or Physician.
If you have any questions, contact Stacy Clouse, NSM’s National Director of Product Management.
NSM U.S. Work Week Calendar Modified to Sunday Through Saturday Schedule
A small change to our work week calendar went into effect on June 7. NSM's work week is now on a Sunday through Saturday schedule. There will be no changes to the scheduled 2025 pay dates. The only adjustment is to the 7 days that comprise the work week. There will be no changes to the scheduled 2025 pay dates. The only adjustment is to the 7 days that comprise the work week.
This change is being made to align with a calendar week and to simplify pay calculations when employees work on Saturdays.
Summary:
- No change to our pay dates. We will be paid on the already established bi-weekly timeline.
- Click here for a copy of the payroll calendar.
- The current work week starts on a Saturday. The new payroll week will start on Sunday, from June 8th forward.
Notes on Saturday, June 7th:
- Hours worked on this date will be paid as overtime.
- Hours worked on this date will be paid on the regularly scheduled June 27th pay date.
- Hours worked on this date will be paid as a separate check.
- Hourly employees who work on this date will receive two paychecks on June 27th. One check will include time worked on June 7th. The other check will include the 14 days from June 8th – June 21st.
- No benefit or 401 (k) deductions will be withheld from the one-day check.
- There will be federal & state taxes, Medicare, and Social Security withheld from the one-day check.
If you have any questions or concerns, please contact the payroll team at Payroll@nsm-seating.com.
NSM Welcomes the Team at Independent Mobility Plus
NSM closed on the acquisition of Independent Mobility Plus on Monday 6/2. As a result, we have a new location in Green Bay, WI. This expands our footprint and helps us continue to help our clients move through life. In addition to CRT, the location serves clients with home accessibility products and also disposable medical supplies. A huge welcome goes out to Troy DeGeneffe (ATP) , Anna Howlett (Funding Specialist), Evan Parker (General Manager), Alina Prescott (CSS), Tamara Wolf (CSS) and Michael Sarka (Technician)!
Click here to read more about the additional acquisitions that have taken place so far in 2025.
Field Support Initiatives
NSM Closes Out May with 4.6 Average Google Review Star Rating
We closed out May with an overall
4.6 average Google Review star rating for the company, with
179 total Google Review
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s and
88% of those being 5-star reviews.
Click here to download and view the current leaderboard. Currently,
55% of NSM branches have reached the goal of a 4.0 - 5.0 score, while
15% are on the cusp between a 3.5 and 3.9, and
30% of NSM branches are sitting between a 1.0 and 3.4 Google Review rating.
With this in mind, please remember the importance of the power of a positive Google Review rating and continue to
just ask happy clients for more reviews. The more positive scores, the higher your overall star rating will climb. Below we've
May Google Review Rating Update by Division
- Access Standalone: 5.0 (6 reviews in May so far)
- Canada: 4.88 (33 reviews in May so far)
- North Division: 4.27 (37 reviews in May so far)
- South Division: 4.67 (72 reviews in May so far)
- West Division: 4.35 (31 reviews in May so far)
2025 Year to Date Google Review Rating Update by Division
- Access Standalone: 4.78 (40 reviews YTD)
- Canada: 4.78 (125 reviews YTD)
- North Division: 4.36 (209 reviews YTD)
- South Division: 4.56 (384 reviews YTD)
- West Division: 4.08 (146 reviews YTD)
NSM & Permobil Enhance Supply Relations With $1000 Cost Reduction F3 SPO and M3 SPO- Securing Profile Rank 2 For K0856
As an ongoing enhancement to the NSM and Permobil supply relationship Permobil is offering an incremental discount, valued at $1,000 for the SPO F3 and SPO M3. As a result the F3 and M3 will be added as Rank 2 to the K0856 Power Profile which will make them bonus eligible products while also supporting more clinical solutions to our clients. Quantum still maintains a cost advantage but Permobil has closed some of the gap with this promotional price through 12/31/2025.
NSM Partners With Sunrise Medical To Secure Demo Support For The Leckey MyWay+ Gait Trainer
Contact your Sales Rep today to secure the sizes and accessories you need!
Leckey MyWay+ Unique Features:
- New Pedal add-on to increase the dosage of hip mobility to promote central pattern generators (CPGs) and get kids active with their families
- Side stepping feature - locking the castors perpendicular to the frame for hip abduction side stepping therapy
- Upright head/shoulder gait posture instead of protracted gait posture
- Hoistable corset vest for easier transfers into the system
- Foldable/transportable
New and improved 7” castors and bearings for a smoother all-terrain ride!
Other News