November 2023
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Closing Out the Year on a High Note
NSM Leaders (Director Level & Above, Branch Managers, General Managers and Office Administrators):
Each year, NSM delivers freedom and independence to a large number of clients during the busiest time of the year. This year is no different, as we are poised to serve the most clients in history with the fewest number of working days!
Our October performance proved that this team has and will continue to rise to the challenge. Our goal is to exceed client expectations while meeting our financial health targets. That is why we have created a detailed and systematic playbook to ensure we serve our clients as effectively as possible. This includes a carefully thought-out approach to credit exceptions, posting deliveries and scheduling of client interactions. If you have not done so already, please be sure to click here and familiarize yourself with the 2023 NSM Fourth Quarter Playbook. The Q4 playbook was delivered to all field members at the beginning of the fourth quarter and is currently being utilized to optimize fourth quarter success.
We are at the final chapter of 2023 and with our combined efforts, I feel sure that we will this year out on a high note! After all, as we know, everyone that touches rings, a light emits to the sky (roll to credits).
Please review the below information for more details on the November priorities for the business, as well as updates from the field and other important NSM news to share with your teams. If you have any questions or feedback, please send it to feedback@nsm-seating.com.
Let’s keep moving together!
NSM Field Operations Leadership
November Priorities
2024 Open Enrollment for Company is Underway!
This year’s Open Enrollment is underway with a record number of 482 employees enrolled in the first 72 hours after it opened! As leaders, we need your help to keep the momentum going and ensure 100% employee participation. NSM 2024 Open Enrollment runs from October 25 - November 10. If you have not done so already, please click here to complete your open enrollment and encourage all of your team to do the same!
NSM Revenue Cycle Team Pushing for Strong Close to 2023
As we close out the first month of the 4th quarter, we are closing out the first two phases of returning funding for new equipment to our NSM Funding Specialist teammates. The team completed transition of Coding & Pricing by mid-October and 50% of the team has taken ownership for PPQA, with the goal of completing the transition for PPQA by November 17th.
What You Should Be Doing in the Next 30 Days to Prepare for NSM's Annual Inventory Planning
NSM's annual physical inventory is scheduled to start on Tuesday, January 2, 2024. Here is what you should be doing for the next thirty days to ensure it is successful.
Actions You & Your Team Should be Taking Now to Navigate the 2023 Sick Season
Serving Safely is what our customers expect and deserve when working with us and it's the time of year when we start to see an increase in illnesses, including; Influenza (Flu), COVID-19 and RSV. Below we've outlined actions that you and your teams should be taking to navigate the sick season and ensure we all stay well during this busy time of year.
Field Support Initiatives
RESNA Certifications: Guarantee NSM ATPs are Compliant with CMS by Renewing Their Certifications Early
RESNA is still taking 4 to 6 weeks to renew ATP Certificates after the ATP submits the renewal. With this in mind, we ask that you please continue to reiterate to your ATP teams to not wait until the last minute to renew their ATP certification.
November ATP Pulse Training Focuses on Processing Worker's Comp Orders
This month’s training is on November 17 and features NSM Workers Comp Manager, Ferenc Moricz, who will be providing the field with up-to-date information on processing worker's compensation orders as thoroughly and as quickly as possible.
NSM Customer Service Team Focuses on Training & Positive Client Outcomes
NSM’s Customer Service Team continues to be laser focused on CS training initiatives to help drive employee retention and readiness for client interactions and overall client satisfactions. However they will be reducing the number of trainings per month so Customer Service Team members are able to focus on clients needs and positive outcomes.
Help Encourage 100% Completion of NSM Technician 10-Hour Log & Competency Assessment
The Center for Medicare and Medicaid Services (CMS) require Technicians to complete at least 10-hours of continuing education specific to rehabilitative technology annually. Despite the September 29 deadline that has now passed, only 37% of NSM technicians have completed the 10-hour log. Additionally, NSM requires all technicians (new and existing) to complete an annual competency assessment. So far only 60% of technicians have completed an assessment.
Other News
Leadership Resources