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November 2024

NEW! Automated Client Registration Tool: Launched Across All U.S. Locations TODAY!
In July, we partnered with a company called Ushur, which specializes in customer experience automation. We launched our first pilot program, utilizing their technology to send text messages to clients, requesting that they complete registration via a link to a HIPAA-secure site. During the registration process, our clients can review, input, and edit all data fields. Over the past three months, we have gathered feedback and insights from both branch teams and clients regarding their experiences with the tool. The feedback has been positive, and as a result, this tool has been rolled out to all U.S. NSM branch locations today!

Company Priorities

2025 NSM Benefits Open Enrollment is In Full Swing! (United States Employees Only)
Open Enrollment for 2025 Employee Benefit Elections began earlier this week and runs through November 15th. This is your opportunity to review, select, or change your benefits for the upcoming plan year.

[BRANCH LEADERS: Action Required] Download, Print & Hang CMS Compliance Holiday Closures Sign at Your Branch Now Through 01/02/2025
To prepare for the upcoming holiday closures and comply with CMS requirements that we clearly post our operating hours, we are providing an NSM holiday closure sign for all branch locations to print and post on the front door by November 5, 2024, and keep posted until January 2, 2025.

Don't Forget to Complete NSM's Semi-Annual Compliance & Safety Survey
This self survey, conducted twice per year, is designed to ensure we remain compliant with policies and standards as well as remaining “Survey Ready” for The Joint Commission.

Effectively Managing PTO in Q4 to Best Serve Our Clients
All field and branch leaders should have open dialogue with team members wanting time off. We fully expect and understand the need and desire for time 0ff around the holidays and year end, but we should not merely or blindly approve time off.

It's Time for NSM's Annual Fire Drill - Complete by November 15
NSM is committed to the safety of all employees and clients. In addition, we want to ensure we are in compliance with The Joint Commission's standards. As part of these commitments, we require all locations to perform an annual Fire Drill. To allow for plenty of time to complete the drill, the due date is November 15th.

Field Support Initiatives

How to Avoid Falling Victim to Online Phishing Attempts Made Via Microsoft Teams
NSM's IT Team has become aware of a phishing attempt targeting our organization. An individual posing as an IT team member is attempting to contact employees through Microsoft Teams, using the name "Hugo" and marked as (External). They may ask you to download remote access software such as AnyDesk or TeamViewer to "provide support on IT tickets."

NSM Annual Inventory Begins January 2, 2025 - Here's What You Need to Know Now
Physical inventory is scheduled to start Thursday, January 2^nd. The best way to execute a successful inventory count is through detailed planning. The first way point edition focuses on warehouse organization and what branch inventory teams can do to improve their counting accuracy.

Access Holiday Savings Promotion Starts November 15
November 15^th starts Access’ Annual Holiday Promotion, offering $200 off All Bruno Stairlifts and 40% off Bruno Upgrades. The campaign will be live through 1/31/25.

NSM Document Retention Policy Reminders - Store It or Shred It?
NSM's Compliance Team has received numerous requests recently for clarification on storing vs. shredding documents at the Branch level. To provide clear direction, NSM has a detailed Document Retention Policy which is designed to meet state, federal and payer requirements.

The Importance of Obtaining a Completed Rent to Purchase Letter at a Client's Evaluation or Delivery
Over the course of the year we have experienced an increase in MIRs (missing information report) for RTP (rent to purchase) letters. This is a Medicare requirement for specific codes and can be obtained at evaluation or delivery. In fact, ATPs collecting these letters at evaluation may be the best practice.

NSM Google Reviews Dwindle as October Comes to a Close
October is coming to an end with 127 total Google Reviews for the month. This is in comparison to 202 total reviews at the close of September and 185 reviews at the close of August. Please remember the importance of the power of a positive Google Review rating and to continue to just ask happy clients for more reviews.

Important Reminders

Other News