October 2025
SAVE THE DATE FOR THE 2026 NSM ANNUAL SYMPOSIUM
February 19-22, 2026 | Gaylord Texan Resort & Convention Center
Planning is underway for NSM's 2026 Annual Symposium. The event will be taking place on February 19-22 at the Gaylord Texan Resort & Convention Center.
Please keep a lookout for additional details coming soon. If you have any questions, send them to
NSMSymposium@nsm.seating.com.
Q4 Revenue Acceleration & Year-End Cut-Off Dates
NSM's Supply Chain Team has been diligently working with our manufacturer partners to mitigate the risk of inventory shortages and cultivate year-end cut-off dates to support planning. Roho has specifically prioritized NSM orders to catch up on some of our backlog, which is a huge improvement! We will continue to press and advocate on our team’s behalf with all our manufacturers.
Plan Ahead
Download the
End-of-Year Cut-Off Planner to view the manufacturer cut-off dates for purchase orders. These are the
final dates to submit purchase orders, ensuring products arrive by
December 19, allowing delivery to clients before year-end.
Notable Dates
1. Custom Seating: We should be scheduling custom molds
NOW to plan for these cut-off dates.
2. All PO, Order Forms/Build Instructions, Scanned Files need to be received by the Manufacturer by:
- PinDot: 11/21/25
- Ride Designs: 12/1/25
- PRM: 12/1/25
- Permobil Shape System: 11/14/25
- Matrix Seating USA: 11/22/25
Together, we can help bring smiles and mobility to the families we serve this holiday season!
COMPANY
Celebrating Achievement & Excellence: NSM’s Annual Awards Recognition Program
As NSM continues to grow and evolve, so too does our commitment to recognizing the incredible people who make it all possible. This year, we’re continuing to enhance our annual awards recognition program to ensure it continues to reflect the values and excellence that define our organization. With that in mind, we’re excited to share the latest updates to our annual awards recognition program, which will once again take center stage at our upcoming symposium.
NSM Excellence Awards
Last year, we launched the NSM Excellence Awards, a refreshed take on the Pinnacle Awards, created to celebrate more ATPs than ever before! The Excellence Awards will be presented on the first night of Symposium. As a reminder, the program includes the following tiers and prizes:
- Pinnacle Award $1.75M - $2.5M – winners receive a gift card to the NSM specialty apparel & gift shop
- Summit Award $2.51M - $3.5M – winners receive a gift card to the NSM specialty apparel & gift shop and a portable monitor
- President’s Club $3.5M+ – winners receive a gift card to the NSM specialty apparel & gift shop and an Apple Watch
By introducing the Excellence Award tiers, we’re able to provide additional recognition as ATPs continue to reach new levels of success.
We will be sharing more updates about the awards recognition program as we get closer to Symposium. We can’t wait to celebrate you and your achievements at this year’s event—just 125 days to go!
Please Keep Your Telehealth Schedules Full!
In Washington, D.C., a telehealth extension has been attached to the Continuing Resolution (H.R. 50801). Once the government shutdown ends, it’s expected to move forward alongside the resolution. With strong bipartisan support, we’re hopeful this bill will pass.
In the meantime, our key partners—Integrated Clinix, Wheelchair Clinic, and Telehealth Evals—are continuing to book appointments. However, we strongly advise that you verify with the individual therapist to ensure they are currently accepting telehealth appointments.
Please keep your telehealth schedules full! If a therapist is not accepting telehealth appointments, connect with your RAD so we can determine if another partner can step in quickly.
Have questions? Reach out to the NSM Market Development Team:
Steve Asbury,
Jodi Smilgeski, or
Cassandra Kinnamon.
This is a fluid situation due to the government and bills that still need to be voted on and passed. We will keep you updated with status changes.
Crispin’s October Update: Big Moves in Innovation, AI, and More!
In this month’s CEO Update, Crispin dives into the exciting details of Spark Tank, our company-wide innovation challenge designed to ignite new ideas across NSM. He also shares the latest on AI automation in action, spotlights how our Supplies Team is simplifying the reorder process, and much more. If you haven’t already, click here to view Crispin’s October Update and see how we’re moving forward together!
2026 NSM Benefits Open Enrollment Begins on Wednesday, October 29 - Here's What You Need to Know Now
Open Enrollment for 2026 benefit elections is just around the corner! This is your opportunity to review, select, or change your benefits for the upcoming plan year. Please take the time to review all of the materials as these are important decisions.
Click here to view all the highlights and updates for next year’s benefits. Visit our Open Enrollment page on WNSM for a link to our 2026 Benefits Guide and a job aid on how to access the enrollment portal. If you have questions, ‘Explain My Benefits’ enrollment counselors will be available by phone and the NSM Benefits Team is available at benefits@nsm-seating.com.
Important Update: Medicare Removes ICD-10 Requirement for Seating
Great news! CMS has removed the ICD-10 diagnosis requirement from the Medicare seating policy for wheelchair seat and back cushions.
While qualifying ICD-10 codes are no longer required, documentation must still demonstrate medical necessity based on Medicare’s established Coverage Criteria and the patient's presentation.
What’s next:
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Updated Resources: NSM is revising the Seating and Back Cushion Guide to reflect this change. The updated version will be shared soon.
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Communication to Therapists: We’ll feature an article in the October issue of the Monthly Minute—launching Monday, October 20—covering the latest Medicare updates in wheelchair seating and electronics, including helpful FAQs. Click here to download and share it with your therapist partners.
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Internal Updates: Both Mobility Advisor and PGS have been updated to remove the ICD-10 diagnosis requirement for wheelchair seating.
Spark Tank Innovation Challenge: Keep Your Great Ideas Coming
We’re thrilled by the incredible response to the company-wide innovation challenge, Spark Tank, since its launch last Tuesday! Over 75 ideas have already been submitted — with an amazing 35 entries in just the first four hours!
At NSM, we know that the best innovations come from those who live and breathe the work every day — you. Your creativity and insight are what drive our progress, so keep those great ideas coming!
A quick reminder: the challenge runs through November 25, and up to five winners will each receive $2,000. Don’t miss your chance to make an impact — submit your ideas HERE!
PRODUCT
Permobil Power Chairs Just Got Easier to Spec & Cost Reduction
Permobil has added their power chairs to the Permobil Store Configurator and are now XML upload ready with Mobility Advisor. In addition, Supply Chain has negotiated a cost reduction for every M3 and F3; further closing the cost gap between Permobil and other Group 3 chair options.
Powering Possiblity: Exoskeleton Provision Phase 1 Launch
NSM's venture into bionics and lower extremity exoskeletons represents a groundbreaking step in the convergence of robotics, healthcare, and human mobility. By investing in advanced wearable technologies, NSM aims to revolutionize the way individuals with mobility impairments regain independence and quality of life. Our company's focus on exoskeletons — wearable, powered devices designed to enhance or restore physical movement — shows promise for individuals with L5 to T3 spinal cord injuries. NSM is well-positioned to lead the charge in making bionics a viable and accessible part of everyday life.
Click here to view a list of the NSM branch locations in 10 states across the country that are participating in Phase 1. If your branch is not part of Phase 1 but has a specific client opportunity, please reach out to Stacy Clouse to discuss inclusion in the rollout.
Phase 2 is planned to expand to all eligible states in March 2026.
Eligibility: We only accept clients with Traditional Medicare as Payer 1 or Workers' Compensation. NSM currently has 8 clients we are preparing for evaluation.
Visit the Exoskeleton Product Resource Page to access: NSM Standard Operating Procedures, LMN Template, Digital Brochure and more helpful materials.
Cubby Beds - Making Quoting For Repairs Easier Than Ever
NSM’s Supply Chain Team has worked with Cubby Beds to streamline the quoting process for repairs based on feedback from our teams. Cubby has removed requirements and barriers that created the need for multiple calls with families and delayed the quotes process for repairs. The new version of the on-line portal provides a schematic of the bed for easy replacement part orders, sends the person a pdf quote immediately upon conclusion and should support a speedier submission process for repair quotes. Please use this portal for all future repairs quotes. Click here to view the Quote Portal For Repairs.
Jenx Discontinuation Update - Monkey and Dreama Will Continue To Be Available Products
NSM’s Supply Chain Team has been coordinating with Adaptive Imports to ensure a smooth transition with the Jenx UK Manufacturing Facility closing.
We are pleased to confirm that the following Jenx products will continue to be available: Dreama and Monkey. These products will remain available, continuing to provide irreplaceable solutions that support the special niche they were designed for. They have been reactivated in Mobility Advisor for easy quoting.
The rest of the Jenx line will continue to wind down for discontinuation: Atom, Bee, Corner Seat, Junior+, Multistander, Standz and Ly-on. These were deactivated in Mobility Advisor to signal to our teams to start moving away from these products.
NSM Supply Chain is coordinating with Adaptive Imports to ensure quotes in process will be fulfilled with all accessories quoted.
Warranty and Replacement Parts
Jenx has committed that all products will continue to be fully supported. This includes the future availability of spare parts and accessories throughout the product’s lifespan. Full warranty and customer support will continue to be provided by the Adaptive Imports Team for all US distributed products.
Click here to download thefull Jenx Communication.
Ormesa Is Quote Ready Through Mobility Advisor
Amylior launched distribution of the Ormesa line of products in August and now Ormesa products have been set up in Mobility Advisor under Vendor “Amylior – Ormesa”.
October Product Spotlights
Click here to view product spotlights from Invacare, Sunrise Medical, Amylior, MK Battery and Motion Composites!
PEOPLE
Flu Season Reminder: Complete Your Vaccine/Waiver
Flu season is chere, and NSM wants to keep everyone healthy! Influenza can cause serious complications, especially for children, older adults, and the medically fragile populations we serve.
Get Vaccinated:
- NSM strongly encourages the flu vaccine, but it is not required.
- Cost is likely covered by your benefits.
- Vaccines are available at local pharmacies (Walgreens, CVS, grocery stores) and doctors’ offices—often with perks like gift cards.
- Employees may get vaccinated during working hours for convenience.
Who Should Avoid the Flu Shot:
- Children under 6 months
- Anyone with life-threatening allergies to the vaccine
- Individuals with a history of Guillain-Barré syndrome (consult your doctor first)
The flu vaccine is safe, low-risk, and far safer than getting the flu.
Important: While vaccination isn’t required, submitting your Influenza Vaccine Acceptance/Waiver form is mandatory each year. It’s fully electronic - click here to submit your response.
October Employee Milestone Anniversaries
Click here to see which NSM employees are celebrating a September milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service!
Share the Moments That Move Lives!
We want to spotlight the amazing work you and your teams do every day to make a real difference in our clients’ lives—helping them stay active, independent, and moving through life.
Send us your client stories so we can celebrate your mission moments across NSM, on social media, and beyond!
Submission is simple! Email Feedback@nsm-seating.com with the following:
Mission Moment: A Journey of Care - Matthew's Story
For nearly seven years, NSM has been supporting Matthew, growing and thriving with the support of our dedicated team. His journey with us began at birth, when CSS Supplies Coordinator, Brandon Jefferson, provided hospital discharge support to help his family transition home with confidence and care. Since then, Matthew has continued to flourish under the guidance of his Coordinator, Kayon Russell-McLean, who works closely with his family to ensure his needs are always met with compassion and attention to detail.
Matthew’s mother often shares how much she values the partnership and understanding she’s experienced throughout their time with us. She especially appreciates the flexibility of our re-order process, which allows her to choose the best options for her family’s unique situation and schedule. For her, it’s not just about convenience—it’s about knowing she has a team that listens, adapts, and truly cares about making life a little easier for her and her son.
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 140 (Portland, OR)
We are new clients and want to give a shout out to Jennifer, who has been so helpful and knowledgeable and to technician Joe Kuschnick, whom we met today. Joe delivered and installed new wheelchair tires for my son. He was very professional, patient and thorough. He made sure the brakes were adjusted for the replacement tires and provided tips for placing them with arrows forward to reduce getting sprayed with rainwater! It was a very positive encounter- Thanks, Joe!
5-Star Shoutout for Branch 167 (Temperance, OH)
Bill was very helpful in fixing an issue with my daughter’s wheelchair. He knew the issue instantly when looking at the wheelchair and was able to fix it with ease. He also went above and beyond by cleaning and oiling the joints. The wheelchair moves as good as new! Thanks, Bill and National Seating and Mobility!
5-Star Shoutout for Branch 38 (Sacramento, CA)
We had such a great experience with Jordan at National Seating & Mobility! Even though it was already past closing time, he kindly waited for us at 4pm and still assisted with my son’s car seat. He was so accommodating, professional, and genuinely friendly. His smile and customer service really stood out. He made the whole process smooth and stress-free. This guy is pretty awesome, and we truly appreciate his extra effort!
5-Star Shoutout for Branch 5 (Atlanta, GA)
5 stars for Kadeem, providing outstanding technician service. He answered my questions, adjusted my wheelchair to my liking and listened attentively to my wheelchair needs. Thank you, Kadeem!
View more 5-star Shoutouts on the Google Review WNSM page.