November 2025
🎉 Don’t Miss Out: Register Now for the 2026 NSM Symposium!
February 19-22, 2026 | Gaylord Texan Resort & Convention Center
Earlier this month, you should have received both your invitation to register for the 2026 NSM Symposium and a separate message from Navan to book your travel. If either of these did not reach you, please email
NSMSymposium@nsm-seating.com so we can make sure you have everything you need to register and secure your travel as soon as possible.
Important Reminders
- ALL invited attendees are required to complete registration, whether you plan to participate in person or virtually.
- ALL travel must be booked by December 5. Miss the deadline? Don’t worry—NSM will secure the most cost-efficient flights for you. View travel details and deadlines here.
- NSM’s preferred airline partner is Southwest Airlines. Southwest Airlines is NSM's preferred airline and is indicated as “preferred fares” on the Navan website. Please book your flight on Southwest if the flights make sense from your departure airport to the Dallas Love Field (DAL) Airport. Dallas Love Airport is a hub center for Southwest Airlines.
- Get Ready for the Vintage Vegas Theme Party! Saturday night, step into a world of glitz, glamour, and high-stakes fun at our Vintage Vegas Theme Party. The lights will dazzle, the music will swing, and the spirit of old-school Sin City will come alive!
- Learn more about the 2026 NSM Symposium here.
COMPANY
Crispin's November Update: One Team, United by a Common Mission to Continue to Serve Clients Better
In this month’s CEO Update, Crispin highlights important operational changes, recognizes the challenges we’ve encountered, and reinforces our ongoing commitment to serving clients more effectively. The update also includes news on Centralized Client Services, the Spark Tank innovation challenge, and a pilot client satisfaction survey that has already reached a 12% completion rate and produced 4- and 5-star Google Reviews at participating branches, along with other key developments. Click here to view the full November update.
NSM Moves Forward: Transition from Fuze to RingCentral
At NSM, we are committed to providing reliable, streamlined communication tools for all of our branches. As part of this effort, we have been transitioning from the Fuze platform to RingCentral, bringing enhanced functionality and improved service for both calls and messaging.
U.S. Branches
The transition in the U.S. is nearly complete:
- Phone numbers: 1,648 of 1,661 numbers have successfully ported to RingCentral—99.2% complete.
- Text messaging: 1,589 of 1,663 text message accounts are active and functioning as expected—95% complete.
Canadian Branches
The Canadian transition is underway:
- Fuze branches: RingCentral build-out has started, with the expectation that all Canadian branches currently on Fuze will be transferred by mid-December.
- Non-Fuze branches: Migration will begin after the start of the new year.
We appreciate everyone’s patience during this transition and are confident that the move to RingCentral will improve communication across all NSM branches. More updates will be shared as the rollout progresses.
Celebrating Excellence: NSM’s Annual Awards Shine a Spotlight on ATP Achievements
As NSM continues to grow, so does our commitment to recognizing the incredible people who drive our success. This year, we’re enhancing our annual awards recognition program to better reflect the values and excellence of our organization. We’re excited to share the latest updates, which will once again be highlighted at Symposium.
NSM Excellence Awards
Launched last year, the NSM Excellence Awards—an updated version of the Pinnacle Awards—were created to recognize more ATPs than ever. Awards will be presented on the first night of Symposium and include:
-
Pinnacle Award ($1.75M–$2.5M): Gift card to the NSM specialty apparel & gift shop
-
Summit Award ($2.51M–$3.5M): Gift card + portable monitor
-
President’s Club ($3.5M+): Gift card + Apple Watch
These expanded tiers allow us to celebrate ATPs as they continue reaching new milestones.
More updates are coming as Symposium approaches—we can’t wait to celebrate you! Only 90 days to go!
PRODUCT
Q4 Revenue Acceleration & Manufacturer Commitments To NSM
NSM’s Supply Chain Team is driving year-end supplier performance by securing manufacturer commitments and cut-off dates to avoid inventory delays. Roho and TiLite are already prioritizing our orders to help clear the backlog—a major win! AND the Supply Chain team is actively working to pre-buy standard Roho Cushions to minimize the impact of the elongated lead times. We’ll continue to work closely with all partners to ensure a smooth delivery and help our client get the equipment they need before the end of the year.
Plan Ahead
Download the
End-of-Year Cut-Off Planner for key purchase order deadlines. Orders submitted by these dates will arrive by
December 19, ensuring delivery to clients before year-end.
Key Deadlines
- Custom Seating: Schedule molds now.
- Manufacturer PO Deadlines:
- PinDot: 11/21/25
- Ride Designs: 12/1/25
- PRM: 12/1/25
Together, we can help bring smiles and mobility to the families we serve this holiday season!
Mitigating LUCI Backorder Risk for Year-End
LUCI is currently facing backorders due to logistical challenges with source materials. NSM’s Supply Chain team is actively collaborating with Funding and the manufacturer to minimize any disruption. As part of our preferred partnership, LUCI is prioritizing all NSM orders.
The Model 100 (Permobil M3) and Model 109 (Quickie 300M Mini) are on track to arrive in-branch the week of December 8, ensuring timely client deliveries. These models account for the majority of NSM’s LUCI volume.
All other LUCI models are expected after year-end. Funding is reviewing each impacted order to determine if the power chair and LUCI components can be split, allowing safe delivery of the power chair before year-end when possible.
Big News: Missouri Medicaid Now Covers Power Seat Elevation – Effective November 1, 2025!
Missouri Medicaid just made a game-changing update for power wheelchair users. In a provider bulletin released on November 14, 2025, they announced coverage and reimbursement for power wheelchair seat elevation systems (E2298), as well as Group 2 power wheelchairs with seat elevation (K0830/K0831) for services starting November 1, 2025. Full details are available here:
Power Wheelchair Seat Elevation System Coverage in DME Program | mydss.mo.gov.
With this new coverage, seat elevation should now be evaluated for every Medicaid beneficiary. Some key points to maximize both patient benefit and reimbursement:
- K0830/K0831 (Seat Elevation without Power Functions):
- Best margin options: Jazzy Air Med or Vision Sport.
- Avoid: J4E with static seat and seat elevation.
- K0835 (Seat Elevation with Power Tilt):
- Preferred option: J4E with power tilt and seat elevation.
Click here to view a helpful graph.
Need demos or more guidance? Reach out to your Pride or Quantum rep, or contact Stacy Clouse for assistance.
This is a huge win for mobility, independence, and patient outcomes—make sure every Medicaid case gets the evaluation it deserves!
November Product Spotlights
Click here to view product spotlights from Quantum, Ki Mobility, Drive Medical, Rifton, Cubby Beds, and RAZ Designs.
PEOPLE
Have You Completed the Flu Vaccine/Waiver?
Flu season is here—let’s stay healthy!
Get Vaccinated:
- Strongly encouraged, not required
- Likely covered by benefits
- Available at pharmacies, doctors’ offices, and during work hours
Avoid the Flu Shot If:
- Under 6 months old
- Life-threatening allergy to the vaccine
- History of Guillain-Barré syndrome (consult your doctor)
Mandatory:
- Submit your Influenza Vaccine Acceptance/Waiver form annually. It’s fully electronic— click here to submit your response.
Winter Weather Safety: Quick & Easy Reminders
Heads Up: Winter is here — icy roads, sidewalks, and parking lots increase the risk of accidents and injuries. Keep yourself and your team safe with these quick tips.
On the Road
- Slow down and leave extra travel time.
- Stay alert — conditions can change quickly.
- Remind teammates: snow, ice, and slush increase crash risk.
Around the Workplace
- Watch for icy entrances, steps, and parking lots. Move deliberately and use handrails.
- Speak up if hazards are spotted.
Quick Winter Facts
- 24% of weather-related crashes happen on snow/ice/slush.
- 1,300+ people die on winter roads annually; 116,000+ are injured.
- 20,000+ workplace injuries yearly involve ice, snow, or sleet.
Simple Safety Actions
- Clear and salt entrances/exits.
- Wear warm, slip-resistant footwear.
- Move slowly when entering/exiting vehicles.
- Look out for your teammates — help each other stay safe.
Be Vigilant. Be Safe.
We want every member of our NSM team to stay safe this winter season — at work, on the road, and at home.
FYI: New Client Newsletter — Moving Forward — Launched Thursday, November 20
We’re SO excited to share the launch of Moving Forward, NSM’s new monthly email newsletter for clients who have opted in to receive email from NSM.
This digital newsletter is designed to inspire and inform—featuring helpful tips, product highlights, company news, and uplifting stories from across our community. The first issue hit inboxes yesterday, and we’re thrilled to share this new way of connecting with our clients.
No action is required on your end—this is simply an FYI to keep you aware of the communication clients may reference. If you have any questions, please send them to Feedback@nsm-seating.com.
Congratulations to our October Winners! | Triple Crown - Q4 2025 Incentive Plan
We’re excited to announce the October winners of the Triple Crown – Q4 2025 Incentive Plan! Your hard work and dedication have truly paid off, and we couldn’t be prouder of the results. And the winners are ...
- North Division: 203 - Cincinnati, OH, 272 - Plattsburg, NY and 034 - Lexington, KY
- South Division: 169 - Knoxville, TN, 005 - Atlanta, GA and 003 - Miami, FL
- West Division: 188 - Martinez, CA, 208 - Grand Junction, CO and280 - Salem, OR
- Home Access: 125 - Pomfret, CT
- Acquisitions: 285 - Jackson, TN
October Contest Highlights
- Top 3 branches per Division exceeded their individual targets.
- Each eligible employee in these branches will receive:
- 1st Place: $300
- 2nd Place: $200
- 3rd Place: $150
- Top Home Access Stand-Alone Location: $300 per eligible employee
Your performance demonstrates the power of teamwork, commitment, and focus on exceeding goals. This is a fantastic start to Q4, and we look forward to seeing the continued momentum in November and December!
📅 More Opportunities Ahead!
November and December each bring their own monthly contests—two additional chances to win. And don’t forget, the Q4 cumulative profit-sharing contest continues through year-end!
💡 Remember...
The Q4 profit-sharing contest is still in play, so keep pushing to exceed your branch goals—every bit of effort counts toward additional rewards.
🎉Congratulations again to all our winners—you’ve earned it!
November Employee Milestone Anniversaries
Click here to see which NSM employees are celebrating a November milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service!
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 75 (Orlando, FL)
Everyone said a new wheelchair was hard. But National Seating went beyond our expectations. The ordering process was very smooth, and we received status updates along the way. Delivery was perfect, with adjustments and instructions on-site. Highly recommend them for your provider!
5-Star Shoutout for Branch 123 (Franklin, MA)
David Forth just delivered a stroller for my daughter. He was very kind and cheerful. Excellent customer service. He explained the whole setup in detail. Keep up the great work, Dave. Remember the snacks!
5-Star Shoutout for Branch 176 (Tulsa, OK)
I greatly thank National Seating Mobility and their phenomenal and professional Technician, Brandon Stopp! He arrived with my mother's new mobility wheelchair and covered everything in detail, giving me in-depth instructions and information on the equipment. I wish I could give them a 10-STAR Rating! Thank you so much. A very professional organization that is passionate about its customers!
5-Star Shoutout for Branch 8 (South Pacific, CA)
Definitely the go-to organization for wheelchair needs. They came up with specs and delivered my son’s wheelchair three years ago. Now they’re taking care of the wear and tear issues. Thank you, National Seating & Mobility.