Benefits Enrollment
- 2025 Benefits Guide - Click here for a PDF.
- 2025 Benefits Guide - Click here for the Flipping Book.
- Enrollment Portal - Click here for directions on how to access the online enrollment portal. Click here to schedule an appointment with an enrollment counselor.
Qualifying Life Event
Need to Make Changes Throughout the Year?
The choices you make when you first become eligible remain in effect for the entire plan year ending December 31st. Once enrolled, you must wait until the next annual open enrollment period to make changes to your benefits, UNLESS you experience a QLE (Qualifying Life Event). QLE’s must be reported to the benefits department within 60 days of the day the event took place.
What is a QLE?
Examples of Qualifying Life Events include: marriage, divorce, birth or adoption of a child, gain or loss of other health coverage, or death of a covered dependent.
If you have a life event change, you will need to documentation that includes the affective member/depent and the change effective date. Documentation should be submited to benefits@nsm-seating.com. Below are examples of typical accepted QLE documentation.
Birth of Child
- Birth certificate or discharge paperwork showing the name of the child and date of birth.
Adoption of Child
- Paperwork showing the date the adoption took place and the child’s name.
Marriage
- Marriage certificate showing the date the marriage took place.
Divorce
- Divorce decree or court documents showing the date the divorce took place.
Loss/Gain of Coverage Elsewhere
- Documentation showing names of those impacted and the effective drop / start date. If adding coverage, date of birth and social security number will also be required to add the member to the benefits system.
BlueCross BlueShield Medical
Portal & Member Assistance
ID Cards
Please Note: BCBS ID cards show subscriber name (employee name) only. Enrolled family members will use the same ID. Dependents share the same member number as the employee.
Medical Claims - Important ID Card Information for Providers:
- NSM Group Number: 130509
- Network Provider Questions: 1-800-810-2583
- Provider Service: Eligibility/All Prior Authorization and Claims: 1-800-924-7141
- Claim Filing Address: 1 Cameron Hill Circle, Suite 0002, Chattanooga, TN 37402-0002
OptumRx Prescription Claims - Important ID Card Information for Pharmacies:
BCBS Network & Finding a Doctor
Go to
bcbst.com/findadoctor. Include your network and geographical information. Browse by category or search by provider name or specialty. Narrow your results by using filters at the top of the search results page.
- Network (in-state, residing in TN) - Network P
- Network (all states other than TN) - BlueCard PPO
Please Note: All BCBS ID cards show Blue Network P. However,
if you live outside of the state of Tennessee, use the
BlueCard PPO network to search for your provider.
Teladoc
You can get started using online video chat or the free BCBSTN app. Just have your Member ID card ready. Register by logging on at
www.bcbst.com/Teladoc and choose "Talk With a Doctor Now". You can also call
1-800-TELADOC (1-800-835-2362).
The first time you use Teladoc Health, you'll need to fill out a short medical history surevey and create an account. The next time you use it, you can just log in through the app and talk to a doctor in minutes.
Cost:
- Copay Plan Participants: $0.00
- High Deductible Plan Participants:
- General Medical Care: $55 per visit
- Dermatology: $85 per visit
- Nutrition Counseling: $59 per visit
- Therapist: $90 per visit
- Psychiatrist: $220 initial visit and $100 for subsequent visits
BCBS Teladoc FAQ
BCBS Amplify Health
Amplify Health - Advocacy, Personalized Support & Prior Authorizations:
Kaiser California Medical
- Portal: www.kp.org
- Phone: (800) 488-3590
- NSM Kaiser Northern CA Group Number: 603059
- NSM Kaiser Southern CA Group Number: 132749
Delta Dental of TN
EyeMed Vision (using the Insight Network)
- Portal: www.eyemed.com
- Phone: (866) 804-0982
- NSM Group Number: 1007894
Health Savings Accounts (HSA)
Identity Force - A Sontiq Brand
Every 3 Seconds, someone becomes a victim of identity theft. If you haven’t had your identity stolen, you probably know someone who has. Identity theft occurs when someone steals your personal information and uses it without your knowledge to commit fraud or other crimes. It’s a growing problem, affecting 11.1 million adults in the United States According to the Federal Trade Commission:
- Consumers suffered total fraud losses of $18 billion in 2013.
- Consumer out-of-pocket costs averaged $400 per victim, with the average victim suffering a loss of $2,294.
- Total time spent to resolve cases averaged more than 11 hours per victim.
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Identity Theft Brochures
Benefits Plan Documents