March 2024

Continuing to Cultivate Our Deep Roots, While Reaching New Heights in 2024

Team,

It was great spending time with many of you at Symposium. Thank you again for the warm welcome, valuable discussions and all the feedback you provided me. Over the last several months, I have traveled to many different locations across North America, and met with manufacturers and payors to understand what’s working well and what opportunities are present. I’ve also spent time with the NSM Revenue Cycle Team in Chattanooga and traveled to India to better understand the work AGS does for us.
 
As a leader in the organization, I believe it is critical that we listen to and are present in the field so that we can best support our employees and continue to deliver a timely and top-notch experience for our clients. This creates a culture of listening and learning and makes it easier for us to fix what is broken and continue to improve. 
 
With this in mind, please review the below information for details on NSM company priorities, as well as other important news to share with your teams to ensure we are all aligned to continue to cultivate our deep roots, while reaching new heights in 2024. If you have any questions or feedback, please send it to feedback@nsm-seating.com.

Warm regards,

Crispin Teufel
NSM CEO

Company Priorities

Introducing NSM's Top Priorities for 2024
In 2024, we are approaching our priorities in a focused manner designed to improve the client experience and create operational efficiencies, while continuing to grow. These priorities are built on our Mission, Vision and HEARTS foundation and doing business in a compliant and safe manner.

Revenue Cycle Management Update
In the most recent Revenue Cycle Management (RCM) Update, NSM's RCM leaders review the work that the RCM team has committed to in 2024 and review the progress that has transpired to date. While there is a lot of work to be done, you will see that the RCM team is excited about 2024 and what we can all do together to drive the business and the client experience to new heights.  

CMS Releases Coding & Payment Determinations for CRT Power Seat Elevation
CMS has announced coding and payment information for CRT seat elevation equipment as part of their just-released coding, benefit category and payment determinations document for the Second Biannual 2023 HCPCS Coding Cycle. Be sure to review the key takeaways from the determination. 

Other News

• NSM RAD Announcement
• NOW LIVE in Mobility Advisor: Credit Exception for Purchase & Item Detail Lock Enhancements
• February Department Newsletters (ATP Advisor, Funding Forum & CSS Chat)

Leadership Resources

• Keeping Employee Experience in the Forefront of Leader Minds
• Fostering Collaboration within Your Team