December 16, 2025

⚠️ IMPORTANT: Holiday Payroll Deadlines – Must Submit on Time!

NSM will be celebrating Christmas on Thursday, December 25th! To ensure everyone is paid on time, please follow the schedule below. Timely submission of payroll data is essential for our December 26th pay date.

Missed Punches & Pending Changes

Managers: Approve pending change requests throughout the pay period so employees can submit their timesheets on the last day.
Managers: Update missing punches and all timecard corrections by the end of the day Friday, December 19th.

Timesheets

Employees: Submit your timesheets by the end of the day on Friday, December 19th. (If you work on Saturday, December 20th, you may submit your time after your shift.)
Managers: Approve all timesheets before 12:00 PM ET on Monday, December 22nd.

Questions? Reach out to payroll@nsm-seating.com.

COMPANY

Crispin's December Update: A Year of Dedication, Resilience, and Teamwork

In the final issue of Crispin's update for 2025, he shares updates with us on the meaningful progress we've made on key initiatives that are driving us forward into a new year. Click here to read the full update!

NSM Expands Home Access Footprint with Mobility Systems Acquisition

NSM is excited to welcome Mobility Systems, Inc. to the organization, a long-standing leader in the Hattiesburg, Mississippi market. This acquisition represents an important step in strengthening NSM’s Home Access presence, expanding its footprint into a new region of Mississippi, and further advancing the mission to deliver life-changing accessibility solutions to more individuals and families.

We want to extend a very warm welcome to Paul and Susan Blackwell, who have successfully built and led Mobility Systems for more than 28 years, along with Cody Keith and William Brantly. Their deep industry experience, strong reputation for customer-centric service, and commitment to their community strongly align with NSM’s values, and we are SO excited to have them join the NSM family!

Finish 2025 Strong: One Google Review Request Can Change Our Score

We’re continuing to see a slight decline in our Google Review performance. December is currently at a 4.3 rating with 114 reviews, compared to November’s 4.3 with 185 total reviews. In October, we closed at 4.4 with 206 reviews, and in September, we also held a 4.4 with 216 reviews.

Even in the rush of year-end deadlines and client deliveries, asking for reviews still matters. This is when clients feel most supported—making it the perfect time to capture their positive feedback. A quick request can boost our reputation and help us finish the year strong.

December Google Review Rating Update by Division

Access Standalone: 5.0 (1 total review)
Canada: 4.6 (11 total reviews)
North Division: 4.1 (22 total reviews)
South Division: 4.2 (41 reviews)
West Division: 3.9 (15 reviews)

2025 Year-to-Date Google Review Rating Update by Division

Access Standalone: 4.7 (81 reviews YTD)
Canada: 4.7 (331 reviews YTD)
North Division: 4.4 (614 reviews YTD)
South Division: 4.5 (898 reviews YTD)
West Division: 4.0 (382 reviews YTD)

Branch Performance Snapshot

56% of NSM branches are hitting 4.0–5.0
16% of NSM branches are on the cusp of our 4.0 average goal at 3.5–3.9
28% of NSM branches are below 3.4

💡 Pro Tip: A quick, friendly ask — “Would you mind leaving us a review?” — works every time. Celebrate the wins, coach where needed, and keep asking happy clients.

Helpful Links

Click here to download and view the current leaderboard.
Click here for helpful Google Review Resources.

ICYMI: CMS Releases 2026 Final Rule

CMS has released the 2026 DMEPOS/Home Health Final Rule, which includes updates to competitive product bidding (CBP) and supplier accreditation. Here’s what you need to know:

More Frequent Accreditation Reviews
CMS will now require all DMEPOS suppliers to undergo annual surveys and reaccreditation—every 12 months instead of the previous multi-year cycle.

Expansion of Competitive Bidding
CMS is adding new product categories—such as CGMs, insulin pumps, and certain disposable supplies—to competitive bidding.

For NSM, the impact is limited to supplies products. The only NSM products included are urological and ostomy supplies.

NSM’s Payer Relations team is currently reviewing the full CBP requirements. All NSM supply categories will be included in this upcoming round of CBP. The team will continue evaluating reimbursement implications and share updates as they become available.

Thank you for your continued dedication and focus as NSM navigates these industry changes. We will keep you informed and engaged every step of the way as we prepare for the upcoming CMS requirements. If you have any questions, please reach out to your NSM Payer Relations Vice President.

PEOPLE

NSM Delivering Holiday Cheer—One E-Card at a Time

We’re excited to share that last Thursday, NSM sent our holiday e-card (view it here) to over 100,000 clients and referral partners—spreading a little extra joy this season!

You may notice our greeting is going out a bit earlier than many seasonal celebrations—and that’s intentional. Here’s why:

⏰Reach clients and partners before the year-end rush and holiday closures.
🌟Celebrate the full season, including Hanukkah, Christmas, Kwanzaa, New Year’s, and more.
📬Ensure our warm wishes land in inboxes before out-of-office messages and festive busyness take over

Sending it early means our partners feel appreciated and can enjoy a little holiday magic right when they need it!

Want to share it personally?

Simply click here to view the holiday card. Once it opens in your web browser, right-click the link, select “Copy,” and paste it into your email. A simple way to bring a little joy to someone’s day!

Thanks for helping us spread holiday joy to the clients and partners who make our work so special.

A Holiday Day Message from Crispin

As the holiday season approaches, it’s a perfect time to reflect on the past year and to celebrate the dedication and hard work of our incredible team. You make a real difference in the lives of our clients and their families, and it does not go unnoticed that you’re working tirelessly to complete orders and get deliveries out to those who rely on us for their mobility and accessibility needs.

Thank you for all that you do! I hope your holiday season is filled with joy, laughter, and cherished moments with family and friends. Happy Holidays!

Crispin Teufel
NSM CEO

December Milestone Anniversaries

25 Years
Maureen Moses (Branch Services Manager, Chattanooga, TN)
Edd Spradling (ATP, Dallas, TX)

20 Years
Matt Butterfield (Access Sales, Pomfret, CT)
Sarah Adams (ATP, Allentown, PA)

15 Years
Penny Gore (Reimbursement Specialist, TX-Remote)

10 Years
Tiffany Agler (Reimbursement Mgr, Chattanooga, TN)
Anna Howlett (Funding Specialist, WI-Remote)
April Lewis (Reimbursement Specialist II, TN-Remote)
Carol Rhodes (Quoting Specialist II, GA-Remote)
Debi Wilmoth (Quoting Specialist I, OH-Remote)
Megan Holt (Funding Specialist Lead, CT-Remote)

5 Years
Jasmine Scott (Funding Specialist II, WA-Remote)
Scott Kerbs (Technician, Redding, CA)
Rafael Arroyo (Master Technician, FL-Remote)
Michele Storch (Funding Specialist II, IN-Remote)
Amber Mayle (CSS, Columbus, OH)
Azby Farnet (Area Manager, LA-Remote)
Valerie Munoz (CSS, Fort Lauderdale, FL)

PURPOSE

Mission Moment: Mobility is Freedom! Zippy Gets NEW WHEELS!

🚨 Big news: Zippy’s NEW WHEELS! 🚨

Because he’s grown so much, it was time for a new power chair—one that wouldn’t risk tipping on a decline, could keep up with his speed, and give him room to grow. He’s upgraded from front-wheel drive to mid-wheel drive, with a slimmer profile, smoother handling, and twice the speed. (Guess which feature he’s most excited about? 😉)

Of course, the highlight of the day was a sibling wheelchair race—Zippy in his new Quantum Stretto vs. Lena in the old chair. Their laughter said it all.

We are beyond grateful for the incredible team that makes independent mobility possible:

✨ Doctors and their staff who handle orders and paperwork
✨NSM and Babyology Therapy Center for fittings & perfect adjustments
✨ Insurance (this time!) for approving what was needed
✨ Our trusted NSM tech who built, tuned, and even tested it out with some fun in the parking lot
✨And more!

Mobility is freedom. Mobility is dignity. And for Zippy, mobility means going fast. 🚀

Click here to see Zippy in action!

5-Star Google Review Shoutouts

5-Star Shoutout for Branch 203 (Cincinnati, OH)
Very happy with the bath lift we needed for our adult son with disabilities. I was also pleased with the customer service and delivery of the product!

5-Star Shoutout for Branch 08 (Chatsworth, CA)
I came in person and met the people who actually work here. Awesome environment, great customer service. Open and honest feedback. I highly recommend this location!

5-Star Shoutout for Branch 94 (Asheville, NC)

When Senior Technician Kevin Stack arrived at my apartment, he immediately began making adjustments and fixing my chair. He took the time to show me things no one else had explained before—including a better way to charge it and how to properly release it so I could rotate my seat. I am very satisfied with the service and truly appreciate being sent such a knowledgeable and qualified technician. Thank you very much!

View more 5-star Shoutouts on the Google Review WNSM page.