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January 13, 2026
💙 Safety is a Priority: Finish Your Compliance Training
A friendly reminder that the 2026 NSM Mandatory Compliance Training is now available in NSM University for all U.S. employees. These required courses support safe, ethical, and compliant care—and include training required by The Joint Commission.
📅 Important Deadline: All assigned training must be completed by February 28, 2026.
🚫 If the deadline is missed, system access will be limited to NSM University only until training is completed.
✅ What You Need to Do
- Log in to NSM University
- Complete the 2026 Mandatory Compliance Curriculum
- Use pre-tests where available—passing a pre-test earns credit without completing the full course
📚 Training Includes
- Compliance Fundamentals
- Code of Conduct & Attestation
- HIPAA Privacy (pre-test available)
- Medical Documentation & Attestation
- Safety & Joint Commission Training (Fire Safety, Infection Control, SDS, Slips/Trips/Falls)
- Fleet, Travel, Entertainment & Expense & Attestation
- California-specific training (as applicable)
Managers Only:
- Anti-Bribery & Corruption
- Conflict of Interest
👉 Click here to view a step-by-step job aid for completing your training.
Questions? Contact Compliance@nsm-seating.com.
Thank you for doing your part to keep NSM safe, compliant, and ethical!
COMPANY
New Year, New Paychecks: Payroll & Tax Reminders
The first bi-weekly paycheck of the year was issued on Friday, January 9. The start of a new year is the perfect time to review and verify your information to ensure everything is accurate.
🔍 Take a Moment to Review Your Pay Stub in UKG
Please log into UKG and review your most recent check stub, paying close attention to the following:
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Home address – Make sure it’s up to date for accurate tax reporting
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Federal, state, and local tax withholdings – Update your W-4 if changes are needed
📄 Tax Documents & W-2s
2025 W-2s are now available in UKG
Path: Myself > Pay > U.S. Wage and Tax Statements > 2025
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Paper copies (for those who elected mail) will be sent by January 31
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You may download your W-2 at any time, regardless of mailing preference
💸 Annual Withholding Review Reminder
The IRS recommends reviewing your W-4 at least once each year. You may want to consider an update if you’ve experienced:
⚠️ Additional Tax Information to Note
📍 States with Local Taxes
AL | CA | CO | DE | IN | KY | MD | MI | MO | NJ | NY | OH | OR | PA | WV
❓ Need Help?
Taking a few minutes now can help prevent surprises later—thank you for staying on top of your payroll and tax information!
Crispin Shares Gratitude and a Look Ahead to 2026 in January Update
In his first 2026 update, Crispin expresses heartfelt gratitude to employees for their dedication and hard work in 2025 and shares a look ahead to the year to come. Click here to view the full update.
NEW! Customer Satisfaction Survey Process Launches this Month
We have been piloting a new customer satisfaction survey process for the past couple of months in our NorCal and Colonial Valley regions. We started with new equipment orders only and will add in repairs, home access, and cash-only orders after we activate the new process across all locations in the U.S. Overall, we have had great employee support, little to no issues, and exceptional client participation.
We will be rolling out the new survey process to all U.S. locations this month!
Click here to view a brief presentation about the new survey process.
What’s Different about this new process?
- We survey clients throughout the order process using automated texting, versus sending one survey by mail or email after the order process is complete.
- The new approach gives us a lot more immediate visibility to learn how we are performing throughout the order process, rather than just at the end. We pulse survey clients three times throughout the order process – after evaluation, after funding is approved, and after delivery is complete.
- Each survey has no more than six questions and takes no more than a couple of minutes to complete, which encourages participation. The survey completion rates during the pilot phase have more than quadrupled at 13% compared to our prior Press Ganey survey process at 3%!
- The survey results are available for leaders to access in real-time, giving them opportunities to recognize team members for doing a great job and support others where improvement may be needed, so that we continuously improve the client
Why should you care?
Whether you’re a leader, a customer service specialist, a funding specialist, an ATP, a technician, or another role in the organization, each of us impacts the overall client experience. Whether we work directly with clients or are supporting the process behind the scenes, everyone needs to know how the process works and what questions we are asking in each survey to understand how we can ensure a great client experience.
Click here to find your job role and learn how you can help best support the new survey process.
What’s Next?
The exact launch date will be announced soon as we are finalizing some technical components, but the launch will occur this month! We will notify you when the surveys go live!
Thank you in advance for your support in rolling out our new client satisfaction survey process. Please send any questions to
feedback@nsm-seating.com.
2025 Google Review Recap: Let's Build on this Momentum in 2026
In 2025, customer feedback on Google reinforced what we strive for every day at NSM: quality, reliability, and exceptional service.
By the numbers (US and Canada):
- ⭐ Overall Google Rating: 4.4 out of 5 stars (up from 4.3 in 2024)
- 📝 Total Reviews in 2025: 2,455
- 📈 Year-over-Year Review Growth: +24% (an increase of 476 reviews)
- 👍 5-Star Reviews: 83% of total reviews
Throughout the year, customers consistently highlighted:
- Dependable delivery and execution, even on complex or time-sensitive projects
- Responsive, knowledgeable teams who communicate clearly and follow through
- High-quality products that meet real-world needs
- Strong partnerships, with many reviewers referencing trust and long-term relationships
Several reviews specifically called out NSM employees by name, praising professionalism, accountability, and a willingness to go above and beyond. That recognition speaks directly to the commitment and pride our teams bring to their work every day.
Google reviews are more than a score—they provide real-time insight into how our customers experience NSM. In 2025, that feedback validated our focus on service excellence, continuous improvement, and doing the right thing for our customers.
Thank you to every team member who helped drive these results. Every interaction matters—and our customers are noticing.
Let’s build on this momentum in 2026!
PEOPLE
CVS and/or BCBS ID Card Shipments Delayed — Temporary Options Available
We wanted to make you aware that there has been a delay in the shipment of employee CVS Caremark and/or BCBS ID cards. While physical cards are on the way, there are easy options available right now to ensure you can still access care and fill prescriptions without interruption.
Please review the options below and choose the one that works best for you.
Option 1: Use Your Current BCBS ID Card + a Temporary CVS Caremark Card
If you currently have a BCBS ID card, you may use it along with a temporary CVS Caremark card to fill prescriptions at the pharmacy.
- Present your current BCBS ID card
- Provide the temporary CVS Caremark card (Click here to see an image of the card)
This combination will allow your pharmacy to process your prescription while you wait for your new card to arrive.
Option 2: Download a New Digital BCBS ID Card
Digital ID cards are available and can be accessed immediately. This option provides one digital card that includes both BCBS and CVS Caremark information.
You can download your digital ID card using either option below:
- Blue Access (BCBS Web Portal): Download a digital ID card through the BCBS portal. Click here to learn more.
- BCBS Amplify Health Mobile App: Download a digital ID card through the BCBS Amplify Health app. Click here to learn more.
Once downloaded, you can save the card to your phone or present it directly at your provider or pharmacy.
Option 3: Contact the Benefits Team
If you experience any issues accessing your card or have questions, the Benefits Team is here to help. 📧 benefits@nsm-seating.com
We’re happy to assist and can download a copy of your card on your behalf if needed.
January Milestone Anniversaries
Click here to see who is having a milestone anniversary!
Honoring Martin Luther King, Jr. Day
As we approach Martin Luther King, Jr. Day on Monday, January 19, we prepare to honor Dr. King’s enduring legacy of service, integrity, and commitment to equality. His leadership reminds us that meaningful change begins with respect, compassion, and standing up for what’s right.
At NSM, these principles guide how we care for one another, support our communities, and serve those who depend on us. In recognition of the National Day of Service, we are encouraged to reflect—and take action—through acts of kindness, service, and inclusion.
“Life’s most persistent and urgent question is, ‘What are you doing for others?’”
NSM to Participate in 2026 ISS Virtual Professional Summit
NSM is proud to participate in the 2026 International Seating Symposium as a Supporter of the VPS event that will be held on Wednesday, January 28 and Wednesday, February 25. This partnership reflects NSM’s ongoing commitment to advancing innovation, education, and collaboration within the seating and mobility community. By supporting the International Seating Symposium, NSM is honored to contribute to an event that brings together clinicians, researchers, manufacturers, and industry leaders dedicated to improving outcomes for individuals who rely on seating and positioning solutions.
As a supporter, NSM values the opportunity to engage with attendees, share insights, and support meaningful conversations that drive progress in the field. NSM looks forward to being part of an event that continues to set the standard for excellence in seating and mobility education.
NSM Deepening Referral Relationships with 2026 Momentum Academy Events
We’re excited to announce the 2026 Momentum Academy schedule. These in-person events offer referral partners valuable education in Complex Rehab Technology (CRT) and the opportunity to earn continuing education credits.
Designed for clinical partners—including physical and occupational therapists—Momentum Academy focuses on best practices in mobility solutions and CRT, reinforcing NSM’s role as a trusted clinical education partner.
Momentum Academy also provides a meaningful opportunity to strengthen referral relationships. When events are hosted in your area, leaders are encouraged to personally invite referral partners to attend and engage.
This year's Momentum Academy event schedule is as follows.
- Austin, TX: April
- Denver, CO: April
- Seattle, WA: May
- Boston, MA: May
- Washington, DC: August
- Detroit, MI: August
- Concord, CA: September
- Chicago, IL: September
- Charlotte, NC: October
Final dates to be announced soon.
PURPOSE
Mission Moment: From Living Room to Finish Line: Josh’s Power Chair Story
"After 9 months...I finally got my new power chair just before leaving for the Air Force Marathon a few weeks ago!
I am especially thankful for National Seating & Mobility for rushing the process once insurance approved it!
This chair improves my quality of life so much, including allowing me to access parts of my own home and yard that have been inaccessible since becoming a full-time wheelchair user."
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 118 (Whippany, NJ)
We’ve been with NSM for a very long time, and they’ve been very prompt for everything I’ve needed for my children! A very special thanks to Patty Collazo (General Manager), she is very professional, kind & a problem solver!
5-Star Shoutout for Branch 177 (Sayre, PA)
I am very satisfied with their knowledge, professionalism and high level of customer service in obtaining a custom wheelchair. NSM made sure the custom wheelchair was exactly what was needed and delivered with wonderful customer service throughout the whole process. I highly recommend Jeff Klossner (ATP) and his team for custom seating needs!
5-Star Shoutout for Branch 11 (Anaheim, CA)Extremely satisfied with the care and attention from this company. Will definitely recommend to others.
View more 5-star Shoutouts on the Google Review WNSM page.