June 10, 2025 

WE WANT TO HEAR FROM YOU! | Send Us Your Client Mission Moments!

We need your help to celebrate and share the INCREDIBLE work you and your teammates are doing each and every day to impact our clients' lives and help keep them moving through life. That's why we are asking you to send us your client stories with your mission moments to share across NSM, on our social media platforms and beyond! 

Submission is Easy! Simply send us an email with your client story, photo and client media release form completed by the client or client caretaker to to Feedback@nsm-seating.com. 

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COMPANY

 

NSM Welcomes the Team at Independent Mobility Plus 

NSM closed on the acquisition of Independent Mobility Plus on Monday 6/2. As a result, we have a new location in Green Bay, WI. This expands our footprint and helps us continue to help our clients move through life. In addition to CRT, the location serves clients with home accessibility products and also disposable medical supplies. A huge welcome goes out to Troy DeGeneffe (ATP) , Anna Howlett (Funding Specialist), Evan Parker (General Manager), Alina Prescott (CSS), Tamara Wolf (CSS) and Michael Sarka (Technician)!
 
Click here to read more about the additional acquisitions that have taken place so far in 2025. 
 

NSM Closes Out May with 4.6 Average Google Review Star Rating 

We closed out May with an overall 4.6 average Google Review star rating for the company, with 179 total Google Reviews and 88% of those being 5-star reviews. 

Click here to download and view the current leaderboard. Currently, 55% of NSM branches have reached the goal of a 4.0 - 5.0 score, while 15% are on the cusp between a 3.5 and 3.9, and 30% of NSM branches are sitting between a 1.0 and 3.4 Google Review rating. 

With this in mind, please remember the importance of the power of a positive Google Review rating and continue to just ask happy clients for more reviews. The more positive scores, the higher your overall star rating will climb. Below we've 
 

May Google Review Rating Update by Division

• Access Standalone: 5.0 (6 reviews in May so far)
• Canada: 4.88 (33 reviews in May so far)
• North Division: 4.27 (37 reviews in May so far)
• South Division: 4.67 (72 reviews in May so far) 
• West Division: 4.35 (31 reviews in May so far)

2025 Year to Date Google Review Rating Update by Division

• Access Standalone: 4.78 (40 reviews YTD)
• Canada: 4.78 (125 reviews YTD)
• North Division: 4.36 (209 reviews YTD)
• South Division: 4.56 (384 reviews YTD)  
• West Division: 4.08 (146 reviews YTD)

Important Medicare Supplier & Client Paid Upgrade Reminders

There are times when NSM may provide either charged or free upgrades to clients. In doing so, it is important that all employees understand the compliant parameters and process in which upgrades are managed and understand specific payer requirements regarding ability or inability to provide an upgrade in order to set appropriate expectations for our clients. With this in mind, be sure to check out this Quality - Training – Improvement - Process (Q-Tip) Corner article on Supplier and Client Paid Upgrades for Medicare as well as the Medicare Upgrade Guideline Policy F-300 on WNSM.   

 

IN CASE YOU MISSED IT: Crispin Shares Impact Your Hard Work & Commitment is Making in June CEO Monthly Update

If you have not already, be sure to take time to read the June CEO Monthly Update and encourage your teams to do the same. In this month's update, Crispin highlights the progress we are making as a business in our key focus areas and also shares that we have achieved our lowest transaction cycle time in over three years! Click here to view the full update.
 

 

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PEOPLE

NSM Career Growth Opportunities

At NSM, we believe in the immense talent and potential of our employees. That's why we are sharing some internal opportunities for growth within our organization. 

We're currently seeking Centralized Customer Service Specialists, with NSM customer service background and experience. This role is a unique opportunity that allows you to work from home and contribute to the team in a new capacity.  

We are also seeking applicants for an Area Manager in the AZ/CO area. If you are looking for a way to develop new skills, leverage your current skills, and broaden your understanding of our operations, please click here to learn more and apply today.
 

June Employee Milestone Anniversaries 

The following NSM employees are celebrating a June milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service! 

FIVE YEARS 

• Jamie Patton (ATP, St. Louis, MO)
• Matt Underwood (ATP, Jackson, MO)

TEN YEARS

• Alvin Parrish (Senior Technician, 168 - Chattanooga, TN)
• Billy Davenport (Business Analytics Director, 001 - Franklin, TN)
• Carissa Baquiran (Sales Assistant, 507-Abbotsford BC)
• Chris Bellanti (Senior Technician, 023 - Milwaukee, WI)
• George Nuno (Master Technician, 008 - Chatsworth, CA)
• Jacqui Newitt (Customer Service Rep Lead, 099 - Richmond, VA)
• Marcia Medrano Fielder Customer Service Rep, 011 - Anaheim, CA)
• Randy Blackwell (ATP, 168 - Chattanooga, TN)

FIFTEEN YEARS

• Brandon Jefferson (CSR- Supplies, Texas – Remote)

TWENTY YEARS

• Ryan Wessel (Technician, 256-Parma, OH)

THIRTY YEARS  

• Amy Andersen (Funding Specialist II, 115 - Youngstown, OH)
• Michael Ferguson (Technician, 203 - Cincinnati, OH)

Welcome to NSM! | June New HIres

A huge welcome to the following people who have joined NSM. We're so glad you're here!

• Alina Prescott (Customer Service Rep, 288 - Green Bay, WI)
• Andre Collette (Field Technician, 517 - Moncton, NB)
• Katherine Lee (Customer Service Rep, 502 - Surrey BC)
• Daryl McWhirter (Field Technician, 506 - Nanaimo BC)
• Dmitry  Gabinsky (Field Technician, 524 - Calgary AB)
• Evan Parker (General Manager, 288 - Green Bay, WI)
• Jasmen Meadows (CSR- Supplies, 220 - Temple Supplies)
• Jessica Gulapa (Customer Service Rep, 523 - Red Deer AB)
• Jess Kristensen (Shipper/Receiver, 517 - Moncton, NB)
• Logan Graham (Field Technician, 523 - Red Deer AB)
• Michael Sarka (Technician, 288 - Green Bay, WI)
• Orlando Sanabria (Technician Remote Service, Florida - Remote)
• Serhii Shumaiev (Field Technician, 524  -Calgary AB)
• Tam Wolf (Technician, 288 - Green Bay, WI)  
• Troy Degeneffe (ATP, 288 - Green Bay, WI)

Meaningful Ways to Celebrate Pride Month

​June is Pride Month, a month-long awareness initiative and celebration of the lesbian, bisexual, gay, transgender and questioning (LGBTQ+) community.  It's a time to acknowledge the struggles and challenges that this community has faced and continues to face, while also celebrating their resilience, strength, and contributions to society. Below are some meaningful ways to celebrate Pride Month. 

Attend a Pride Event
Attend a Pride parade or other event. You can use social media, local news, or equality campaign websites to find a parade in your area. You can also invite others to attend with you.

Be an Ally
Speak up and be vocal about your allyship. Use the correct pronouns, don't stereotype, and don't invalidate LGBTQ+ people's experiences. You can also offer to educate friends and family.

Support LGBTQ+ Businesses & Culture
Donate to LGBTQ+ charities, support LGBTQIA+ art and culture, and consider your company's LGBTQIA+ inclusivity.

Educate Yourself
Learn about the history of Pride Month and the issues the community still faces.

Take Action
Participate in rallies, marches, or political actions. You can also organize a T-shirt design contest or host a Pride Month movie watch party.

Let's make this Pride Month a time of reflection, celebration, and action. Together, we can continue to build a more inclusive and equitable world where everyone can thrive, regardless of their sexual orientation or gender identity.​
 

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PURPOSE

Mission Moment: Jack Places First in TX Special Olympics Power Chair Slathom

Sometimes the only competition we need is the one with ourselves. NSM client, Jack, recently placed first in the power chair Slalom at the Special Olympics Texas at Boggus Stadium! Click here to see him in action in his Quantum Stretto power wheelchair. 

 


5-Star Google Review Shoutouts 

5-Star Shoutout for Branch 22
When my family or I receive customer service that is outstanding, I make sure to let others know. Two outstanding people deserve to be recognized and applauded for their dedication, unwavering support and follow through that exemplifies the very best in care and service. Our daughter's wheelchair needs are specific to her body and the first chair she received physically hurt her. She was very discouraged and thought she might have to live with it. She started looking up foam cushions to put between her and the metal bars that were digging into her shoulders. So we reached out to Buffy Rau and Cindy Forrett and told them of this problem. And they got on the case immediately and sent the wheelchair back and worked with our daughter to find the chair that fit all of her needs. It makes a world of difference to her everyday comfort and so much more! These two women put everything into their work and make customers truly feel looked after and cared about! We can't thank them enough! If there are any promotions or pay raises these two more than qualify! 

5-Star Shoutout for Branch 116
From the beginning when I selected the wheelchair to selecting the options that went with it I was very pleased with the knowledge of the NSM representatives. They were patient and most helpful. NSM comes highly recommended.

5-Star Shoutout for Branch 143
Allen and I would like to say, thank you! To the team of people at NSM: for being compassionate and listening to Allen’s needs. We can’t thank you enough. You made a big difference in his life. Laura Frey, who took her time in the fitting and Kris Cartier who took his time making sure it fit him just right. It was worth the wait! THANK YOU❤️🙏🏽

5-Star Shoutout for Branch 174
National Seating and Mobility made the process of getting my custom ultralight chair very smooth! My ATP, Cooper, was absolutely amazing! The evaluation and fitting process was great. Being a new ambulatory wheelchair user, there was a lot that I had to learn. Cooper explained each part, component, and measurement very well. He made sure to hear my goals, needs, and concerns; which helped us find the best equipment that would work for me. My chair took a little over 2 months to come in from the day of my fitting (time included insurance approval process and ordering/assembly of product). My chair was delivered right to my home and showed up being absolutely perfect! Huge shout out and thank you to Cooper and the rest of the team! :)

5-Star Shoutout for Branch 506
This shop came to my aid big time! Without going into too much detail, I had to get a new commode pot for my mother. I thought I had an extra day or two as she was in hospital but nope, she was getting out early - which was great, don't get me wrong! NSM came through with 15 minutes to spare before closing! Lindsay and Shane were fabulous! I'm happy, my mom is really happy! The best $8.40 I've *ever* spent! Thanks guys, I'll spread the word.

View more 5-star Shoutouts on the Google Review WNSM page.