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October 14, 2025
Spark Tank Innovation Challenge Launched: Keep Your Great Ideas Coming!
We’re thrilled by the incredible response to the company-wide innovation challenge, Spark Tank, since its launch last Tuesday! Over 75 ideas have already been submitted — with an amazing 35 entries in just the first four hours!
At NSM, we know that the best innovations come from those who live and breathe the work every day — you. Your creativity and insight are what drive our progress, so keep those great ideas coming!
A quick reminder: the challenge runs through November 25, and up to five winners will each receive $2,000. Don’t miss your chance to make an impact — submit your ideas HERE!
COMPANY
Crispin’s October Update: Big Moves in Innovation, AI, and More!
In this month’s CEO Update, Crispin dives into the exciting details of Spark Tank, our company-wide innovation challenge designed to ignite new ideas across NSM. He also shares the latest on AI automation in action, spotlights how our Supplies Team is simplifying the reorder process, and much more. If you haven’t already, click here to view Crispin’s October Update and see how we’re moving forward together!
Q4 Revenue Acceleration & Year-End Cut-Off Dates
NSM's Supply Chain Team has been diligently working with our manufacturer partners to mitigate the risk of inventory shortages and cultivate year-end cut-off dates to support planning. Roho has specifically prioritized NSM orders to catch up on some of our backlog, which is a huge improvement! We will continue to press and advocate on our team’s behalf with all our manufacturers.
Plan Ahead
Download the End-of-Year Cut-Off Planner to view the manufacturer cut-off dates for purchase orders. These are the final dates to submit purchase orders, ensuring products arrive by December 19, allowing delivery to clients before year-end.
We’re still awaiting final dates from Quantum and Sunrise. We will share updates as soon as they’re available.
Notable Dates
1. Custom Seating: We should be scheduling custom molds NOW to plan for these cut-off dates.
2. All PO, Order Forms/Build Instructions, Scanned Files need to be received by the Manufacturer by:
- PinDot: 11/21/25
- Ride Designs: 12/1/25
- PRM: 12/1/25
- Permobil Shape System: 11/14/25
- Matrix Seating: Pending Date
Together, we can help bring smiles and mobility to the families we serve this holiday season!
Powering Possibility: NSM Introduces Exoskeleton Provision Phase 1
NSM's venture into bionics and lower extremity exoskeletons represents a groundbreaking step in the convergence of robotics, healthcare, and human mobility. By investing in advanced wearable technologies, NSM aims to revolutionize the way individuals with mobility impairments regain independence and quality of life. Our company's focus on exoskeletons — wearable, powered devices designed to enhance or restore physical movement — shows promise for individuals with L5 to T3 spinal cord injuries. NSM is well-positioned to lead the charge in making bionics a viable and accessible part of everyday life.
Click here to view a list of the NSM branch locations in 10 states across the country that are participating in Phase 1. If your branch is not part of Phase 1 but has a specific client opportunity, please reach out to Stacy Clouse to discuss inclusion in the rollout.
Phase 2 is planned to expand to all eligible states in March 2026.
Eligibility: We only accept clients with Traditional Medicare as Payer 1 or Workers' Compensation. NSM currently has 8 clients we are preparing for evaluation.
Visit the Exoskeleton Product Resource Page to access: NSM Standard Operating Procedures, LMN Template, Digital Brochure and more helpful materials.
NSM & ProCare Sign Worker's Comp Agreement
The NSM Payer Relations Team is excited to announce a new workers’ compensation payer agreement with ProCare, effective August 27, 2025.
What this means for NSM:
- This partnership with ProCare, a large and growing player in the workers' comp market, will expand our reach and business opportunities.
- ProCare is launching new TPA services for DME and complex rehab, creating new pathways for us to provide our equipment and services.
- We can now accept ProCare Inc. (Payer Code: PCAREWC) claims at all NSM locations under this new agreement.
Key details:
- Effective Date: 8/27/2025
- Payer Name: ProCare Inc.
- Payer Code: PCAREWC
- Payment Terms: Lesser of 8% of MSRP or 80% of the state-mandated workers' comp fee schedule.
This is a fantastic opportunity to grow our business, and we look forward to working with the ProCare team.
PEOPLE
Flu Season Reminder: Complete Your Vaccine/Waiver
Flu season is coming, and NSM wants to keep everyone healthy! Influenza can cause serious complications, especially for children, older adults, and the medically fragile populations we serve.
Get Vaccinated:
- NSM strongly encourages the flu vaccine, but it is not required.
- Cost is likely covered by your benefits.
- Vaccines are available at local pharmacies (Walgreens, CVS, grocery stores) and doctors’ offices—often with perks like gift cards.
- Employees may get vaccinated during working hours for convenience.
Who Should Avoid the Flu Shot:
- Children under 6 months
- Anyone with life-threatening allergies to the vaccine
- Individuals with a history of Guillain-Barré syndrome (consult your doctor first)
The flu vaccine is safe, low-risk, and far safer than getting the flu.
Important: While vaccination isn’t required, submitting your Influenza Vaccine Acceptance/Waiver form is mandatory each year. It’s fully electronic - click here to submit your response.
NSM’s Mid-Atlantic Technicians Sharpen Skills with Hands-On Training at Richmond Branch
Last week, NSM’s Technical Services Team hosted a training academy in the Mid-Atlantic region. The event was held at the Richmond NSM Branch (99) and facilitated by NSM Technical Services Field Instructor, Aaron Miller. This year's program marked a significant expansion over pre-pandemic training efforts, with 9–12 events taking place throughout 2025.
The two-day, hands-on academy provided an intensive, real-world learning experience for 14 Mid-Atlantic technicians. The training focused on troubleshooting, diagnosis, and analysis of Power Wheelchairs, Manual Wheelchairs, and ADLs. Participants worked through a series of corrective steps to remedy equipment problems, building critical skills and expertise.
A huge shoutout to the Richmond Branch (99) for hosting this fantastic training!
Share the Moments That Move Lives!
We want to spotlight the amazing work you and your teams do every day to make a real difference in our clients’ lives—helping them stay active, independent, and moving through life.
Send us your client stories so we can celebrate your mission moments across NSM, on social media, and beyond!
Submission is simple! Email Feedback@nsm-seating.com with the following:
Engage Clients & Partners with NSM’s Let’s Get Moving Journal
Have you explored NSM’s Let’s Get Moving Journal lately? Its goal is to inform, inspire, and empower—celebrating independence, highlighting key topics on mobility and accessibility, and encouraging readers to live life to the fullest.
These articles are a perfect touchpoint to share with clients and referral partners, covering topics like accessible travel, helpful tips on everything from prior authorization to preventive maintenance, toa day in the life of NSM clients, back-to-school tips, and more. Click here to view and share the latest articles.
October Employee Milestone Anniversaries
Click here to see which NSM employees are celebrating a September milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service!
PURPOSE
Mission Moment: A Journey of Care - Matthew's Story
For nearly seven years, NSM has been supporting Matthew, growing and thriving with the support of our dedicated team. His journey with us began at birth, when CSS Supplies Coordinator, Brandon Jefferson, provided hospital discharge support to help his family transition home with confidence and care. Since then, Matthew has continued to flourish under the guidance of his Coordinator, Kayon Russell-McLean, who works closely with his family to ensure his needs are always met with compassion and attention to detail.
Matthew’s mother often shares how much she values the partnership and understanding she’s experienced throughout their time with us. She especially appreciates the flexibility of our re-order process, which allows her to choose the best options for her family’s unique situation and schedule. For her, it’s not just about convenience—it’s about knowing she has a team that listens, adapts, and truly cares about making life a little easier for her and her son.
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 140 (Portland, OR)
We are new clients and want to give a shout out to Jennifer, who has been so helpful and knowledgeable and to technician Joe Kuschnick, whom we met today. Joe delivered and installed new wheelchair tires for my son. He was very professional, patient and thorough. He made sure the brakes were adjusted for the replacement tires and provided tips for placing them with arrows forward to reduce getting sprayed with rainwater! It was a very positive encounter- Thanks, Joe!
5-Star Shoutout for Branch 167 (Temperance, OH)
Bill was very helpful in fixing an issue with my daughter’s wheelchair. He knew the issue instantly when looking at the wheelchair and was able to fix it with ease. He also went above and beyond by cleaning and oiling the joints. The wheelchair moves as good as new! Thanks, Bill and National Seating and Mobility!
5-Star Shoutout for Branch 38 (Sacramento, CA)
We had such a great experience with Jordan at National Seating & Mobility! Even though it was already past closing time, he kindly waited for us at 4pm and still assisted with my son’s car seat. He was so accommodating, professional, and genuinely friendly. His smile and customer service really stood out. He made the whole process smooth and stress-free. This guy is pretty awesome, and we truly appreciate his extra effort!
5-Star Shoutout for Branch 5 (Atlanta, GA)
5 stars for Kadeem, providing outstanding technician service. He answered my questions, adjusted my wheelchair to my liking and listened attentively to my wheelchair needs. Thank you, Kadeem!
View more 5-star Shoutouts on the Google Review WNSM page.