HSA Bank 

NSM partners with HSA Bank to administer our Health Savings Accounts (HSA), Medical Flexible Spending (FSA), Limited Purpose Flexible Spending (FSA), Dependent Care Flexible Spending (FSA), and COBRA administration.

As of January 2024, new HSA accounts were created for active participants. See below for information on the HSABank Transition, including the following topics:

• HSA Bank Contact Information
• Tax Documents 
• Accessing Your Account Online
• View Your Balance on the BCBS Amplify Health App
• FAQs

HSA Bank - 2025 Employer Match

NSM will continue to match up to $550 annually in employer contributions to your Health Savings Account (HSA) for the 2025 benefits plan year. Due to system limitations, we can no longer manage the dollar-for-dollar matching contributions per paycheck. However, there will be employer contributions every payroll, and there will be a quarterly catch up for those participants who have contributed at least $550 by the end of that quarter. 

See the attached HSA Match FAQ document to view several examples of how the new match will pay out based on your contribution level. 

HSA Bank Contact Information

Website: www.myhsabank.com
Phone: 800-357-6246
Email: askus@hsabank.com       
 

HSA Bank Tax Documents

1099-SA - The 1099-SA is used to report any distribution (withdrawal) of funds from your HSA during the respective tax year. 

Please note, you will not receive a 1099-SA form if you did not withdraw funds from your HSA in the previous year. 

The 1099-SA form will be available mid-to-late January on the HSA Bank member website. If you chose to get paper documents, you will receive your form in the mail in late January/early February. 

Visit HSA Bank's Tax Time 101 webpage for additional details.

Accessing Your Account Online

As of January 2024, all active HSAs have been transitioned to new accounts associated with our BCBS medical plans. To view your balance, file a claim for reimbursement, track your contributions, and manage your account, logon to the HSA Bank Portal.

Please Note - You will need to create a new username and password to go along with this new account. Click here for a job aid, to assist you with accessing new account.  
 

View Your Balance on the BCBS Amplify Health App

New this year, participants can easily view thier HSA and FSA account balances from the BCBS website and Amplify Health Mobile Application. 

- From www.bcbst.com/member: Click on "Claims & Balances" and then "Spending Accounts"
- From the Amplify Health Mobile App: Click on "My Plan" and then "Spending Accounts"
 

Frequently Asked Questions

Q: I'm logging in to my account and see a balance of $0.00? Where are my contributions?
A: As of January 2024, we transitioned to new HSA Bank accounts associated with our new BCBS of TN medical plans. If you are actively making contributions and see a $0 balance, then you are likely logging in to the old account. Please see the job aid listed above in the section on "Accessing Your Account" for assistance with creating a new account username and password. 

Q: How can I tell the difference between my old card and my new card?
A: The old card will have a more recent expiration date. For example, if I have one card with an expiration of 12/2025 and one card with an expiration of 12/2027, then the card that expires in 2027 is the one I should keep. I can discard the card with the 2025 expiration date. In addition, the new card has "HSA Bank BCBS TN" at the bottom.
 
Q: I have an automatic payment set up with my current account. Will that transition over?
A: No. If you have automatic payment set up on a reoccurring basis, you’ll want to register with the new account number and set up that automatic payment to start from the new account on or after January 16^th. You should also stop any automatic payments from the old account that would pull after January 11^th.