April 2025
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What You Need to Know Now About the Company-Wide Password Reset Scheduled for April 26
On Saturday, April 26, there will be a company wide password reset for all NSM network credentials, which are tied to your laptop/desktop, email, SAML single sign on and Multi-factor authentication (MFA). We highly recommend you begin thinking about you next complex unique STRONG PASSWORD.
Also, please do not reset your password ahead of the. scheduled date, as you will be asked to do it again on 4/26/2025.
Company Priorities
Semi-Annual Compliance & Safety Self-Surveys Must be Completed for ALL Branches by April 30
An important part of ensuring we continue to provide safe, quality, and compliant care to our clients is performing frequent inspections of our locations. One of those inspections is the Semi-Annual Compliance and Safety Self-Survey. It’s now time for the first Semi-Annual Compliance and Safety Self-Survey for 2025, which will be completed online.
NSM Closes Out Q1 with 4.3 Average Google Review Star Rating
We are closing out the first quarter of 2025 strong with an overall 4.3 average Google Review star-rating for the company and 516 total Google Reviews total Google Reviews! This is in comparison to 277 total reviews and a 3.7 star-rating at the close of the first quarter in 2024.
NSM-Seating.com Find a Location Functionality Enhanced
Did you know that ‘Find a Location’ is the most visited page on NSM-Seating.com? Since the beginning of the year, 35,000 people have visited this section of our site to find a location near them, and view their local branch’s page.
Are You Using the Most Up to Date NSM-Branded PowerPoint Template for Presentations?
To ensure you are using the most up to date NSM-branded PowerPoint for your presentations that features NSM employees who are currently at NSM, please visit
NSM's Marketing Resources page on WNSM and download a fresh copy.
Field Support Initiatives
CMS Introduces 5 New HCPCs Effective April 1, 2025
CMS has introduced 5 NEW HCPCs effective April 1, 2025. Traditional Medicare and Medicare Advantage plans will adopt the new HCPCs as of April 1, while commercial and Medicaid plans will be slower to adopt.
NSM Centralized Client Services Team Triages 2,044 Calls in One Day
Earlier this week, NSM's Centralized Client Services Team, which is made up of the Centralized Customer Service (CCS) & Remote Service Support (RSS) teams, triaged 2,044 calls in one day! They did so with an average time to answer of 44 seconds, with only a 4.8% abandoned call rate. A huge shoutout to the CCS and RSS teams for their dedication and hard work managing higher volumes of calls coming in from Phase 3.
Stealth & NSM Ink Enhanced Vendor Agreement with the Goal of Delivering More Value to NSM
Stealth has emerged as a value conscious partner delivering a breadth of positioning products in prompt, reliable timeframes. With this in mind, Stealth should be considered a go-to solution for headrests, positioning belts and harnesses in addition to upper and lower extremity positioning supports.
LUCI ATP Pulse Call Now Available Via NSM University
The ATP Pulse Call on LUCI Sensor Technology is now available via NSM University. Please advise your ATP team members to log into NSM University and search for "LUCI" if they were unable to attend the call, or would like to review it again.
Important Reminders
Other News