Departments > Leader Resources > Monthly Leader Brief Archives

October 2024

SAVE THE DATE - 2025 NSM Benefits Open Enrollment Coming Soon!
This year’s Open Enrollment is scheduled to run from October 30^th – November 15^th. Please mark your calendars and keep an eye out for materials and information coming approximately two weeks before enrollment begins.

Company Priorities

NSM’s Supply Chain Team Working to Mitigate Year-End Risk From Dock Worker Strike
On Monday October 1, the dock worker members of the International Longshoreman’s Association (ILA) initiated a strike impacting east coast ports (USMX), spanning from Maine to Texas. NSM’s Supply Chain Team is working with our manufacturer partners to manage impact and minimize the risk of supply supporting for year-end deliveries.

REMINDER - 2024 Medical Documentation Policy Course Due Today For All NSM ATP, CSS, Technicians & Funding Team Members
Today, October 4, is the due date for all NSM ATPs, CSSs, Technicians and Funding Team Members to complete the Medical Documentation Policy course via NSM University. Please remind your appropriate team members to complete this important course ASAP if they have not done so already.

NSM Annual Awards Recognition Program Ensures More Winners Walking Across Stage Than Ever Before
As the company has grown and evolved, our annual awards recognition program for our employees and branch teams have not. It’s important that we regularly review our awards recognition program and appropriately adjust it to properly validate and reward those that are going above and beyond to support our clients and our business.

Don't Forget to Complete the Semi-Annual Compliance & Safety Self-Survey
An important part of making sure we continue to provide safe, quality and compliant care to our clients is performing frequent inspection of our locations.

We Need Your Help to Remind All Employees to Continue to Just Ask for Positive Google Reviews
September was a good month for us with 202 total Google Reviews and 81% 5-star reviews. While all divisions are averaging a 4.0 or better Google Review star rating for the month, we have noticed a dip in the number of Google Reviews compared to the summer months after the launch of the program where we had 263 Google Reviews in July and 241 in August.

Field Support Initiatives

2024 Harassment and Discrimination Annual Compliance Training Assigned to All NSM Employees Via NSM U
Maintaining a respectful workplace at NSM is every employee’s responsibility! With this in mind, all NSM employees have been assigned a the Discrimination and Harassment Annual Compliance training via NSM University. The required course must be completed by Wednesday, October 9.

Home Access’ CRT Pilot Expanded to 50 Branches on October 1
Following a successful 6-branch pilot, which saw a 442% increase in referrals and a 120% increase in referral sales, the program rolled out to 50 NSM branches on October 1. The Home Access Referral Project expanded to all 21 Access Branches and 29 Supporting Branches.

'Default Sort by Authorization Expiration Dates' Mobility Advisor Enhancement Drives Awareness of Authorization Expiring Orders
To help drive awareness around orders that are most in danger of having the authorizations expire, we have enhanced Mobility Advisor Queues to sort by Authorization Expiration Dates.

Let's Get Moving Journal Articles Provide Great Touchpoint for Clients & Referral Partners
Have you checked out NSM's Let's Get Moving journal recently? The Let's Get Moving Journal articles help to inform, inspire and empower by celebrating independence, elevating important topics related to mobility and accessibility and encouraging readers to live life to the fullest.

Important Reminders

Other News