July 2025
How to Verify if a Medicare Medical Records Request is Real or Fraudulent
CMS has identified a fraud scheme targeting Medicare providers and suppliers. Scammers are impersonating CMS and sending phishing requests for medical records or payment of alleged Medicare debts, often via fax or email, falsely claiming to be part of a Medicare audit or debt collection efforts.
Important: CMS generally does NOT initiate audits via fax or email unless a provider requests it, and Medicare overpayment collections are handled through an established process through the Medicare Administrative Contractors (MACs).
How to Verify if a Request is Real or Fraudulent
If you receive a suspicious request, do NOT respond. Instead, follow the process below to verify whether the medical records request is real or fraudulent.
- If you have receive a request via fax: Forward the fax to MedicareRentals@nsm-seating.com to be verified.
- If you receive a request via email: Follow the normal phishing reporting process by clicking the Outlook ‘Report Message’ button or forward the email to Phishing@nsm-seating.com.
When in doubt about a fax or email, the wisest response is to avoid clicking on any links or adhering to any instructions, even if it is from a known non-NSM business partner.
Your vigilance and cooperation are essential to keeping our systems operating as needed to continue serving our clients. Thank you for your continued commitment to safeguarding our systems.
COMPANY
NSM 2025 Symposium CEU Courses Expire In November - Ensure Your Have Your Certificate of Attendance
If you are still missing CEUs towards your ATP certification, please view our Symposium Courses on NSM University and print your certificate of attendance prior to November 15th. The courses will start expiring after November 15th so certificates printed after that date will not be accredited CEUs. Follow this link to view the courses 2025 Symposium CEUs
What You Should Be Doing to Ensure Chairs Are Not Ordered Until the Mold Is Completed
NSM’s Purchasing Team holds purchase orders from being issued for the wheelchair and accessories, when there is a custom mold on the order and the mold has not been completed yet. This process of holding the PO can be very manual if the work order is not set up correctly to cue the auto hold. To help curtail this problem, it is imperative that you set the order up correctly. This will reduce the effort by Purchasing and would free up time to manage the “not here” cue more effectively. If we do not hold the purchase of the chair, we risk the chair being the wrong size to fit the mold or the chair sitting in inventory for weeks waiting on the mold appointment and then the mold to be built. This also risks adding to non-delivered inventory should something with the client change and we are never able to deliver.
The right way to set up the order when there is a custom mold on it is to use “Order Type” “Custom Mold”. If there is a wheelchair and a custom mold on the order, the order should be set up with “Order Type” “Complex Manual Wheelchair” or “Complex Power Wheelchair” and “Sub Order Type” “Custom Mold”. Adding “Custom Mold” in either the order type or suborder type will cue the PO to be held until there is a mold complete date in the activity tab.
There are 511 WOs that are in unsubmitted or pending status with custom molds in the detail that do not have custom mold selected in order type/suborder type. We will be manually updating these work orders to ensure the wheelchair is not purchased prior to the mold being completed. Moving forward, please ensure the work order is set up correctly to ensure we do not purchase the wheelchair until the mold is completed.
Permobil Issues Stop Shipment for Smart Drive Speed Control Dial
Permobil has paused all shipments of the SpeedControl Dial in light of intermittent performance concerns. This decision was made to align with Permobil’s commitment to delivering the best products to their customers. Ensuring the quality of their products and the safety of their end users remains Permobil's top priority.
Customers can still purchase Permobil’s SmartDrive MX2+ power assist device, which can be controlled by the following options:
- A wired SwitchControl
- Through the SmartDrive MX2+ App, which remains supported for wearable control via Apple Watch or Samsung Galaxy Watch. See compatible wearables here.
More information about the SmartDrive MX2+ device and controller options can be found here.
PRODUCT UPDATES
Pride Mobility Implements An Immediate Migration From Hand Held Programmers To ECON App
Effective immediately, all Pride and Quantum branded chairs and replacement joysticks for service orders are only programmable with the ECON apps and the handheld programmers are now rendered obsolete. Quantum’s Q-logic Handheld Programmer (HHP) has reached memory capacity sooner than anticipated. As a result, we are moving forward immediately with transitioning all programming functions to the ECON I (iPhone and iPad) and/or ECON W (windows) apps.
Click here to download the Quantum FAQ Hand Held Programmer Transition Guide
Click here to view the Video Tutorial Using ECON
Alber Implements A Significant Cost Increase On Efix, Efix Eco, and Emotion Wheels
Alber has implemented a cost increase which is roughly $500 more per Efix and Emotion Wheel. This cost increase will impact their positioning on our Profile. Stay tuned for an updated power assist profile inclusive of the Ki Mobility Twist and Sunrise M90 (launching August).
Obi Launches Third Generation With Enhanced Features and Functions
Click here to learn more about these design improvements and download helpful LMN guides on the Obi product resource page.
Amylior Prepares For US Distribution of Ormesa Products- Quoting Should Be Open Early August
Amylior USA LLC is pleased to announce the commencement of a new distribution partnership with Ormesa for the US market. This exciting collaboration represents a shared commitment to excellence, innovation, and customer satisfaction. As this agreement has just been finalized, they are actively working on the internal operational setup required to support their new role as importer/distributor. Their priority is to ensure a smooth transition and to provide NSM and our Clients with exceptional service and support.
Amylior has not provided NSM with parts and pricing yet but we have collaborated as partners to promote a successful strategy. NSM will receiving parts and pricing prior to launch and will activate in Mobility Advisor when the distributor is ready to accept quotes for the Bug Stroller and Grillo Gait Trainer.
Altimate Medical Makes An Important Step Forward To Being A Better Partner With NSM
Altimate Medical has taken a big step forward to yield back additional programmatic value to NSM, recognizing the value we bring as a partner in care. Altimate Medical had prior implemented four price increases four years in a row with no conversation on pricing strategy or considerations to enhance the value of our partnership. For this reason, Altimate was not at NSM’s 2025 Symposium last year and have not been invited to our Momentum Academy Events. Given recent activities, we have reinstated Altimate Medical to the remainder of our Momentum Academy Events and have added their new SC Shower Commode Chair to Mobility Advisor.
R82 Launches New Features For the Crocodile Gait Trainer
The popular Crocodile Gait Trainer can now support children even better for outdoor activities. The Crocodile AT which comes in fresh new colors Red size 1, Green size 2, and Grey Size 3 has larger wheels to roll over diverse terrain making the outdoors even more accessible for children. The Crocodile also has new deceleration hand brake options and a surrounding pelvic support providing more ways to customize the fit and function.
July Product Spotlights
Click here to see products from Quantum, Invacare, Motion Composites, MK Battery and Altimate.
LIFESTYLE
NSM Looking for General Managers in AZ, CO & WI Branch Locations
At NSM, we believe in the immense talent and potential of our employees. That's why we are sharing some internal opportunities for growth within our organization. General Managers are key leaders for NSM. They lead vital branch activities/initiatives, influence quality, drive exceptional customer care, and build our employment culture. We are looking for General Manager candidates in the following locations.
- Phoenix, AZ (requires travel approximately 25% of the time)
- Centennial, CO (requires travel approximately 25% of the time)
- Milwaukee, WI (no travel required)
If you are looking for a way to develop new skills, leverage your current skills, and broaden your understanding of our operations, please click here to learn more and apply today.
2025 Tobacco Cessation: Start Your Journey to Quitting TODAY!
As part of our commitment to the care and concern for the physical wellbeing of our employees, their families and our customers, National Seating and Mobility remains focused on providing a safe and healthy workplace that includes initiatives aimed at reducing tobacco use of our employees. Tobacco use is not only life threatening, treatment of the associated diseases increases Medical, Dental, Disability and Life insurance costs for NSM and our employees. To support you in quitting use of tobacco, NSM has partnered with BCBS to offer free tobacco cessation coaching programs.
In addition, to help offset the excess costs associated with tobacco use, employees who are tobacco users and enrolled in any of our medical plans will pay a $30.00 per month tobacco surcharge beginning January 1, 2026. Tobacco use is defined as smoking (including: cigarettes, pipes, cigars, ecigarettes, vaping and/or any other types of smoking devices or products) and use of smokeless tobacco (including: chew, dip, snuff and/or any other type of smokeless tobacco.) If you are not tobacco free at this time, you can avoid the surcharge by completing one of the tobacco cessation programs by October 22, 2025.
Click here to learn more!
July Employee Milestone Anniversaries
Click here to see which NSM employees are celebrating a July milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service!
WE WANT TO HEAR FROM YOU - Send Us Your Client Mission Moments!
We need your help to celebrate and share the INCREDIBLE work you and your teammates are doing each and every day to impact our clients' lives and help keep them moving through life. That's why we are asking you to send us your client stories with your mission moments to share across NSM, on our social media platforms and beyond!
Submission is Easy! Simply send us an email with your client story, photo and client media release form completed by the client or client caretaker to Feedback@nsm-seating.com.
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 19 (San Jose, CA)
My mother has not been this independent in years. I am so thankful for Jacob, who helped decide which chair would make her most comfortable and Trevor who walked me through every step along the way. I am eternally grateful that my mom has a new lease on life. Thank you!!!
5-Star Shoutout for Branch 87 (Columbus, OH)
I would highly recommend National Seating and Mobility to anyone who is looking for a Mobility device. Nathan, Michael, and Stephanie all treated me with kindness and respect today while dealing with my wheelchair maintenance issues. If you are looking for a chair or other Mobility device, NSM is the place to call!
5-Star Shoutout for Branch 151 (Jacksonville, FL)
My son received his power wheelchair via personal delivery and the experience was outstanding! The care and detail put in was so appreciated! We felt cared for and thought of! Thank you so much NSM from the phones calls and follow up, to the delivery and demonstration! Very personable!
View more 5-star Shoutouts on the Google Review WNSM page.