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August 26, 2025
NSM Closing August Out with 4.4 Overall Google Review Rating
NSM is set to conclude August with an overall Google Review star rating of 4.4, accompanied by a total of 164 reviews. This marks a positive uptick after closing July with an overall rating of 4.2. A huge thank you and shoutout to those who have been actively 'just asking' for positive Google Reviews from happy clients.
Below we've outlined a division breakdown of results for August (as of August 25) and 2025 so far.
August Google Review Rating Update by Division
- Access Standalone: 5.0 (4 total reviews)
- Canada: 5.0 (24 total reviews)
- North Division: 4.5 (50 total reviews)
- South Division: 4.2 (61 reviews)
- West Division: 4.2 (25 reviews)
2025 Year-to-Date Google Review Rating Update by Division
- Access Standalone: 4.7 (66 reviews YTD)
- Canada: 4.8 (234 reviews YTD)
- North Division: 4.3 (400 reviews YTD)
- South Division: 4.5 (600 reviews YTD)
- West Division: 4.1 (252 reviews YTD)
Currently,
55% of NSM branches have reached the goal of a 4.0 - 5.0 score, while
16% are on the cusp between a 3.5 and 3.9, and
29% of NSM branches are sitting between a 1.0 and 3.4 Google Review rating. Currently,
55% of NSM branches have reached the goal of a 4.0 - 5.0 score, while
16% are on the cusp between a 3.5 and 3.9, and
29% of NSM branches are sitting between a 1.0 and 3.4 Google Review rating.
With this in mind, please
remember the importance of the power of a positive Google Review rating, and continue to just ask happy clients for more reviews. The more positive scores, the higher your overall star rating will climb.
Click here to view helpful Google Review resources.
COMPANY
Welcome to the NSM Family, Jones Adaptive Mobility!
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NSM is continuing to grow with the acquisition of Jones Adaptive Mobility to the NSM in Blountville, TN and West Jefferson, NC.
Jones Adaptive is a leading provider of quality Complex Rehab Technology in NE Tennessee and Western North Carolina. We’re excited to add this team of knowledgeable and experienced professionals to the NSM family.
We want to extend a very warm welcome to ATPs Brett Jones and Sarah Jones, as well as Sam White and Luke Miller!
Permobil SpeedControl Dial for Smart Drive Discontinued & Recall of ALL Units Implemented
Effective immediately, the SpeedControl Dial for Smart Drive has been discontinued, and full field recall of ALL units is being implemented. Below are all the details you need to know. Please get in touch with your RAD with any questions or concerns.
Max Mobility/Permobil has voluntarily expanded its recall of the SpeedControl Dial, a wired control option for the SmartDrive MX2+ Power Assist Device, due to safety and performance concerns. This voluntary action applies to all SpeedControl Dials on the market, including those that were replaced as part of the existing recall. This decision reflects Permobil’s ongoing commitment to delivering high-quality products to our customers and the safety of our end-users.
Users should immediately discontinue use of the SpeedControl Dial to reduce the likelihood of a potentially hazardous or harmful situation and use an alternate method to control the SmartDrive MX2+ Power Assist Device.
Supporting Permobil’s Field Recall
NSM has provided Permobil with a list of all consumers who are impacted by this recall. Permobil will initiate all contact with the consumer to coordinate the destruction of their SpeedControl Dial and the substitution with the SwitchControl. The consumer will be supported to make these substitutions themselves, but will be forwarded to NSM should they require assistance with installation. NSM will be compensated for services associated with this recall. Supply Chain is partnering with the CSS, the Centralized Call Center and Remote Services to support scripting and client management should a client reach out to us directly about the recall and when clients are directed back to us by Permobil. Note that despite the direction in Permobil’s public announcement, Branches do not need to acknowledge receipt of any communication regarding the recall and should not provide any client data directly to Permobil. Recall orders through MA should be processed as normal.
If a client calls into an NSM Branch asking questions about the recall, please refer them to the Recall Portal or Permobil Customer Experience US at (800) 736-0925 | in CA at (800) 265-9830 for assistance.
Addressing NSM’s Active Work Orders With Discontinued SpeedControl Dial
There are 400+ work orders in process that have a SpeedControl Dial on the work order. A Purchasing note will cue Purchasing to not provide a PO until the SpeedControl Dial is removed by the ATP. ATP will be receiving their list of impacted work orders from their RAD and will need to work with the client and/or Therapist to determine whether the SwitchControl will work for the client or whether an alternative power assist device will need to be provided.
To Learn More About The SwitchControl
SwitchControl (formerly known as the thumb throttle) is included at no extra cost with every SmartDrive MX2+. You can use it alone or with a wireless wearable controller (smart watch).
With the SwitchControl button, you can:
PEOPLE
We Want to Hear from YOU - Send Us Your Client Mission Moments!
We need your help to celebrate and share the INCREDIBLE work you and your teammates are doing each and every day to impact our clients' lives and help keep them moving through life. That's why we are asking you to send us your client stories with your mission moments to share across NSM, on our social media platforms and beyond!
Submission is Easy! Simply send us an email with your client story, photo and client media release form completed by the client or client caretaker to Feedback@nsm-seating.com.
Invite Your Referral Partners to a Momentum Academy Event in Your Area
NSM's Momentum Academy events are a great touchpoint for you to connect with your referral partners and invite them to register for an event in their area.
As a reminder, these events offer a new way for clinicians to learn about Complex Rehab Technology (CRT) while earning continuing education credits for their time with the NSM Momentum Academy event series. Momentum Academy is designed to educate clinical partners, including physical therapists, occupational therapists, and other healthcare providers about best practices in mobility solutions and CRT.
Upcoming Event Dates
- September 05 - Anaheim, CA
- September 18 - Chicago, IL
- September 23 - Orlando, FL
- October 01 - Charlotte, NC
- October 24 - Oklahoma City, OK
August Employee Milestone Anniversaries
Click here to see which NSM employees are celebrating an August milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service!
2025 Tobacco Cessation: Start Your Journey to Quitting TODAY!
It's not too late to start your journey to quitting smoking today! As part of NSM's commitment to the care and concern for the physical well-being of our employees, their families, and our customers, National Seating and Mobility remains focused on providing a safe and healthy workplace that includes initiatives aimed at reducing tobacco use among our employees.
Tobacco use is not only life-threatening, but treatment of the associated diseases increases Medical, Dental, Disability, and Life insurance costs for NSM and our employees. To support you in quitting the use of tobacco, NSM has partnered with BCBS to offer free tobacco cessation coaching programs. Click here to learn more!
PURPOSE
Mission Moment: Goodnight Hug Finally Possible with New SleepSafe Bed
Sean got his new bed assembled today! He was so excited watching it go up. NSM Austin, TX Senior Technicians Roy Flores and Chad Clark were so helpful. We are so blessed!
One of the coolest things I realized last night, when I was telling him goodnight, is that I’ve never really been able to hug him while he was in bed without a struggle, and now it’s so easy to just bend down and hug him.
Even though he’s a full-on teenager and not exactly eager for affection from his mom, I’m still taking the opportunity! 🙂
Yesterday, Sean was already sitting up better and strengthening his legs during transfers. This has truly impacted our lives in such a positive way—it's promoting more independence and empowering Sean to keep excelling and living life to the fullest.
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 250 (Albany, NY Access)
I can’t even begin to describe how amazing NSM is, their expertise, product installation, customer service, communication, and commitment to the work. This is what every other company should take note of. There are not enough stars provided to describe my level of happiness.
5-Star Shoutout for Branch 82 (Beaumont, TX)
I’ve had my new chair for about 1 month now and I can’t begin to explain how much I love it!! Jeff knew just what I needed, and he and the whole staff there got the help I needed! I have been a paraplegic for almost 63 years, and I believe I know all about wheelchairs. This has extremely improved my capabilities!! Thank you guys so very much!!
5-Star Shoutout for Branch 25 (San Diego, CA)
Tracy and Joe gave me stellar service from beginning to delivery. I appreciate everything they did for me in getting my new chair. Joe is very professional and made sure everything was adjusted correctly. Plus, he has a great personality. Thank you!
5-Star Shoutout for Branch 502 (Surrey BC)
Fantastic service from Miroslav. Prompt, polite, quick turnaround to get my chair serviced. A big thank you to all the staff at National Seating & Mobility. Your efforts make life a bit easier.
View more 5-star Shoutouts on the Google Review WNSM page.