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July 29, 2025
RingCentral Transition Going Smoothly: What We've Learned So Far & Important Reminders
Starting tomorrow, July 30, we will be halfway through our RingCentral rollout. So far, the transition is going smoothly! Many teams are using RingCentral as their new phone platform, and we’ve already gathered a few helpful insights:
- No changes for clients or call flow. For those who answered calls through Fuze, it’s business as usual just with a new platform behind the scenes.
- You must manually extract your contacts from Fuze. If you saved contacts in Fuze, they won’t carry over automatically. Be sure to manually extract them before your Go Live date and import them into RingCentral to avoid losing important numbers.
Important Reminders
- Your account won’t activate until your Go Live date. You may see some setup options ahead of time, but you won’t be fully functional until the official launch day for your team. Additionally, client calls will remain routed to Fuze until your Go Live date.
- RingCentral does not replace Microsoft Teams. You’ll still use Teams for chat, meetings, and collaboration. RingCentral is strictly your new phone and voicemail platform.
More updates and tips to come as we continue the rollout. Thanks to everyone for your adaptability and feedback!
COMPANY
NSM's Overall Google Review Rating Average Drops to 4.2 in July - Don't Forget to Just Ask for Positive Reviews!
With only 3 more full business days left in July, it is looking like we will be closing out July with a
4.2 overall Google Review star rating for the company. This is in comparison to an overall
4.5 average in June and
4.6 average in May. This is the lowest our overall average has been for 2025 so far.
With this in mind,
please remember the importance of the power of a positive Google Review rating and continue to just ask happy clients for more reviews. The more positive scores, the higher your overall star rating will climb.
Click here to view helpful Google Review resources.
Click here to download and view the current leaderboard. Currently,
55% of NSM branches have reached the goal of a 4.0 - 5.0 score, while
15% are on the cusp between a 3.5 and 3.9, and
30% of NSM branches are sitting between a 1.0 and 3.4 Google Review rating.
Below we've outlined a division breakdown of results for July and 2025 so far.
July Google Review Rating Update by Division
- Access Standalone: 4.3 (9 total reviews)
- Canada: 4.6 (38 total reviews)
- North Division: 4.1 (65 total reviews)
- South Division: 4.3 (55 reviews)
- West Division: 3.8 (40 reviews)
2025 Year to Date Google Review Rating Update by Division
- Access Standalone: 4.7 (58 reviews YTD)
- Canada: 4.8 (205 reviews YTD)
- North Division: 4.3 (336 reviews YTD)
- South Division: 4.5 (521 reviews YTD)
- West Division: 4.0 (222 reviews YTD)
NSM Supplies Division Expands Offerings Into New York & Tennessee
NSM's Supplies Division is proud to announce our expansion into New York and Tennessee this July. With this growth, we are now actively preparing to launch services in Oklahoma, Indiana, North Carolina, and South Carolina in the coming weeks.
As we approach go-live dates, our team will be connecting with local leaders to promote the internal referral supply button and drive engagement. Behind the scenes, we continue to make system-wide updates, including payer guidelines, fee schedules, and software enhancements to support a seamless rollout.
We’re excited to bring our services to more clients and appreciate the continued support from teams across NSM.
Invite Your Referral Partners to a Momentum Academy Event in Your Area
NSM's Momentum Academy events are a great touchpoint for you to connect with your referral partners and invite them to register for an event in their area.
As a reminder these events offer a new way for clinicians to learn about Complex Rehab Technology (CRT) while earning continuing education credits for their time with the NSM Momentum Academy event series. Momentum Academy is designed to educate clinical partners, including physical therapists, occupational therapists, and other healthcare providers about best practices in mobility solutions and CRT.
Upcoming Event Dates
- August 01 - Billings, MT
- August 26 - Nashville, TN
- September 05 - Anaheim, CA
- September 18 - Chicago, IL
- September 23 - Orlando, FL
- October 01 - Charlotte, NC
- October 24 - Oklahoma City, OK
PEOPLE
2025 Tobacco Cessation: Start Your Journey to Quitting TODAY!
As part of our commitment to the care and concern for the physical wellbeing of our employees, their families and our customers, National Seating and Mobility remains focused on providing a safe and healthy workplace that includes initiatives aimed at reducing tobacco use of our employees. Tobacco use is not only life threatening, treatment of the associated diseases increases Medical, Dental, Disability and Life insurance costs for NSM and our employees. To support you in quitting use of tobacco, NSM has partnered with BCBS to offer free tobacco cessation coaching programs.
In addition, to help offset the excess costs associated with tobacco use, employees who are tobacco users and enrolled in any of our medical plans will pay a $30.00 per month tobacco surcharge beginning January 1, 2026. Tobacco use is defined as smoking (including: cigarettes, pipes, cigars, ecigarettes, vaping and/or any other types of smoking devices or products) and use of smokeless tobacco (including: chew, dip, snuff and/or any other type of smokeless tobacco.) If you are not tobacco free at this time, you can avoid the surcharge by completing one of the tobacco cessation programs by October 22, 2025.
Click here to learn more!
July Employee Milestone Anniversaries
Click here to see which NSM employees are celebrating a July milestone anniversary of 5, 10, 15, 20, 25, 30 or 35 years. Congratulations on your anniversary. Thank you for your service!
NSM Teamwork Shoutout
Kudos to Our Incredible Supplies Team: Navigating Change with Strength and Success!
As the company experiences exciting growth and transformation, including expanding into new states and continuous changes within the department, NSM’s Supplies Team’s efforts deserve recognition.
The unwavering drive, dedication, and adaptability in the face of these evolving circumstances are truly commendable. Remarkable resilience, flexibility, and a steadfast commitment to shared goals have been observed.
From adjusting to new procedures to embracing the challenges of new market entries, teamwork and collaborative spirit have driven continued success. Thank you for the hard work, positive attitudes, and willingness to embrace change as an opportunity for growth.
With this level of dedication, the team will continue to overcome any obstacles and achieve even greater milestones together.
Submitted by Marissa Cantu, NSM Documentation Manager
PURPOSE
Mission Moment: Teamwork Makes the Dreamwork
PATCHES Pediatric Nursing Center is committed to always going the extra mile to support our children and their families. That’s why we’re proud to partner with amazing companies like NSM to bring high-quality, custom-fit equipment right to our PATCHES centers. Our therapists coordinate deliveries onsite to make things easier for families and to ensure every piece is just right before it goes home with them.
A heartfelt thank you to Luis Gonzalez (ATP, Miami, FL), who has been incredible to work with over the years. Thank you for making sure our kids receive nothing but the best care! 💜"
5-Star Google Review Shoutouts
5-Star Shoutout for Branch 53 (Peoria, IL)
Asa Dillon (Technician) was wonderful… Very thorough, paying attention to detail, and very personable as well! He emphasized the most important things to remember and took ample time to rain me on the chair, I a very pleased with the entire experience! Thank you so much!
5-Star Shoutout for Branch 177 (Sayre, PA)
My interactions with Jeff Klossner (ATP) and the entire staff of NSM was great. Jeff is very knowledgeable and made me feel at ease with the entire process. All of the staff that I had contact with were courteous and efficient. I look forward to many years of great service with this company.
5-Star Shoutout for Canada Branch (507)
Zayden Knapp (Seating & Mobility Equipment Specialist) was so sweet and the service outstanding. He was informative and knowledgeable about what we needed. Follow up and delivery was fast and on time. You won't be disappointed if you shop here.
View more 5-star Shoutouts on the Google Review WNSM page.