March 2025
Congress Extends Telehealth Flexibilities Through Sept. 2025
Last week, the House and Senate passed a continuing resolution (CR) to maintain government funding at FY 2024 levels through Sept. 30, 2025. The CR includes provisions to extend Medicare telehealth flexibilities first established during the COVID-19 Public Health Emergency through Sept. 30.
Company Updates
2025 Symposium CEU Courses Now Available on NSM University
The continuing education courses and breakout sessions that were presented at the 2025 NSM Symposium are now available for viewing via NSM University!
NSM Officially Re-Accredited by The Joint Commission!
Every 3 years, The Joint Commission visits a sampling of our branches to be sure we continue to maintain the highest standards in client care and that we qualify for re-accreditation. We are proud to announce that based on the recent site visits, we are officially re-accredited.
IN CASE YOU MISSED IT: NSM Virtual Town Hall Recap
On March 5, NSM CEO, Crispin Teufel hosted a series of employee virtual town hall sessions. During the sessions he reviewed and celebrated NSM's 2024 accomplishments, shared NSM's 2025 company priorities and more. Be sure to check out the full recap, including a FAQs created from employee submitted questions.
NSM Closing Out First Quarter of 2025 with 4.3 Average Star Rating
As we near the end of the first quarter of 2025, NSM is holding steady at a 4.30 average star rating for the company, with 430 total reviews and almost 80% of them being a 5-star review! Currently 43% of NSM branches have reached the goal of a 4.0 - 5.0 score, while 17% are on the cusp between a 3.5 and 3.9 and 40% of NSM branches are sitting between a 1.0 and 3.4 Google Review rating.
Field Support Updates
2025 Wheelchair Profile Launched - Pulse Call Recording Available Via NSM University
NSM's 2025 Wheelchair Profile has launched. If you missed the call, not to worry - you can view it via NSM University.
Permobil Recall: Updated Process to Capture Work in Mobility Advisor
Permobil is required by the FDA to contact the clients directly to initiate replacement of the speed control knob. NSM has provided the client contact information needed to contact the clients and initiate the recall for the speed control knob. Be sure to review the helpful job aid that explains how to enter a work order using a dispatch ticket in Mobility Advisor.
March Supplier Partner Product Spotlights
This month's Supplier Partner Product Spotlights include products from Quantum, Sunrise Medical and SleepSafe Beds.
Lifestyle
March Milestone Anniversaries
Let's take a moment to celebrate the NSM ATPs who are celebrating milestone anniversaries for the month of March.
Important Reminders
Other News