September 2024
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NSM Welcomes New Team Members Through AdaptHealth Integration
On August 26, NSM reached a significant milestone with the acquisition of AdaptHealth’s CRT business. More than 88 new team members consisting of technicians, customer service specialists, funding specialists, ATPs, and branch leaders integrated into six NSM locations (Owings Mills, Jacksonville, Louisville, Greensboro, Dallas, and Buffalo) while also adding three new locations in St. Paul, MN, Grand Rapids, MI, and Havre De Grace, MD.
Company Priorities
How Best to Prepare for the Upcoming The Joint Commission Re-Accreditation Survey Visits
In the upcoming months, many of you will be visited by a surveyor from The Joint Commission for our re-accreditation survey. It’s time to show how well we care for those we serve and to demonstrate the safe, quality care that we provide. It’s our chance to share our incredible story!
Important Medicare Requirement Reminder for Branch Manager Change
Payer Relations is required to notify Medicare of Branch Manager changes. Medicare requires the updates be submitted within 30 days of the change. If your branch has recently had a new General Manager or Branch Manager named, please notify Payer Relations as soon as possible.
NSM Revenue Cycle Team Focused on Enhancements with Goal of Positive Client Outcomes
NSM's Revenue Cycle has been focused on enhancements and opportunities to improve client outcomes and collection efforts with enhancements to our Deferrals, MIRs, and client responsibility process.
NSM Media Relations Policy Reminders
As a reminder, NSM has an official media policy
in place to ensure the management of information and interactions with the media are responsible, consistent and legal. With the continued growth of our company, it is important that media coverage of NSM properly reflects our mission, is accurate and respects our clients’ privacy at all times.
NSM Google Reviews Increase 194% Since Launch of 'Just Ask' Program
Before the launch of the Google Review 'Just Ask' program NSM had a total of 369 Google Reviews across the organization from January 2024 - May 2024. However, after the launch of the program in late June, the number of Google Reviews has increased to a total of 1,085 reviews across the organization.
NSM Credit Policy Updated to Reflect Current Processes & Procedures
NSM’s Credit Policy for 2024 has been updated to best reflect our current processes and procedures. Please take some time to review the updated policy and discuss the updates with your teams.
Field Support Initiatives
2024 Harassment and Discrimination Annual Compliance Training Assigned to All NSM Employees Via NSM U
Maintaining a respectful workplace at NSM is every employee’s responsibility! With this in mind, all NSM employees have been assigned a the Discrimination and Harassment Annual Compliance training via NSM University. The required course must be completed by Wednesday, October 9.
Home Access’ CRT Pilot Expands to 50 Branches in October
Following a successful 6-branch pilot, which saw a 442% increase in referrals and a 120% increase in referral sales, the program will roll out nationally in October.
More Manufacturers Launched With XML Quote Automation For Chair Builder
NSM’s Supply Chain Team is continuing to add Manufacturers for XML automation capabilities for quoting custom products into the work order “Detail”.
Let's Get Moving Journal Articles Provide Great Touchpoint for Clients & Referral Partners
Have you checked out NSM's Let's Get Moving journal recently? The Let's Get Moving Journal articles help to inform, inspire and empower by celebrating independence, elevating important topics related to mobility and accessibility and encouraging readers to live life to the fullest.
Important Reminders
Other News